Kristen Pendarvis
Star,ID
Summary
Proven leader in quality compliance and assurance at Wells Fargo, NA, adept at driving process improvements and ensuring regulatory compliance. Excelled in mentoring teams and leveraging cross-functional collaboration to enhance operational efficiency. Skilled in internal audits and staff mentoring, consistently achieving significant quality advancements.
Overview
8
8
years of professional experience
Work History
Quality Compliance Analyst
Wells Fargo, NA
04.2019 - 05.2023
- Facilitated communication between various departments, ensuring a collaborative approach to addressing quality compliance concerns.
- Supported the implementation of new software tools aimed at improving data management related to quality assurance activities.
- Analyzed complex data sets to identify trends and patterns in product quality, driving informed decisionmaking.
- Mentored junior team members on best practices for quality assurance and compliance management, fostering a culture of continuous learning and development.
Quality Assurance Analyst
Wells Fargo, NA
12.2018 - 04.2019
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
Supervisor
Wells Fargo, NA
12.2016 - 12.2018
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Operations Analyst
Wells Fargo, NA
12.2014 - 12.2016
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
Education
High School Diploma -
Woods Cross High School
Woods Cross06.2001
Skills
- Internal Audits
- Preventive Actions
- Corrective Actions
- Regulatory knowledge
- Change Control
- Training and mentorship
- Employee Supervision
- Process Improvement
- Process evaluation
- Cross-Functional Collaboration
- Staff Mentoring
Timeline
Quality Compliance Analyst
Wells Fargo, NA
04.2019 - 05.2023
Quality Assurance Analyst
Wells Fargo, NA
12.2018 - 04.2019
Supervisor
Wells Fargo, NA
12.2016 - 12.2018
Operations Analyst
Wells Fargo, NA
12.2014 - 12.2016
High School Diploma -
Woods Cross High School
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