Kristen Penk

• Enhanced client experience by incorporating diverse and engaging routines in Jazzercise classes.
• Maintained up-to-date knowledge on Jazzercise techniques, trends, and safety guidelines through continuous professional development.
• Greeted incoming students and answered questions to offer welcoming atmosphere.
• Mentored new instructors, sharing best practices and helping them develop confidence in their teaching abilities.

• Preformed AR and AP data entry, payments and reconciliation against the bank accounts.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Trained personnel in equipment maintenance, procedures and developing knowledge and sales skills.
• Interacted with customers by phone and in person to provide information.
• Maintained professional demeanor by staying calm when addressing angry customers.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Managed and properly accounted for petty cash issued to facilitate general office activities.

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Obtained client medical history, medication information, symptoms, and allergies.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Scheduled surgeries, copied and delivered X-rays to the surgery center.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Kept medical and office supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Passionate about learning and committed to continual improvement.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained and inspected hearing aids. Sent broken ones for manufacture repair.
• Maintained confidentiality of information regarding clients and company.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled assignments independently with good judgement and critical thinking skills.
• Routed incoming mail and messages to relevant personnel without delay.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Scheduled patient appointments in respective doctors' calendar.
• Transcribed phone messages and relayed to appropriate personnel.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Performed various administrative tasks by filing, copying and faxing documents.
• Reduced no-shows by implementing appointment reminder system through phone calls.
• Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
• Kept waiting room neat and organized by removing trash, cleaning, and stacking magazines.

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• Utilized medical record systems to store, retrieve and process patient data.
• Pulled patient charts for physicians to prepare physicians for appointments.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Supported clinical staff by promptly providing accurate patient information upon request.
• Filed physician progress notes, history, and physicals into medical records.
• Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Assisted in the development of new file clerks by providing mentorship and sharing expertise in medical records management.
• Contributed to a positive work environment through effective communication, teamwork, and professional conduct within the Medical Records Department.
• Followed exact procedures for handling transfers and other releases of medical records.
• Sorted and distributed incoming and outgoing medical records.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.