Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Phipps

Process Expert
Bluefield,Virginia

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting operations. Dedicated to the process and resource optimization of the company.

Overview

13
13
years of professional experience

Work History

Process Expert

Celanese
07.2019 - Current
  • Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
  • Operated equipment while adhering to safety procedures and effectively generated results.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products for defects and flaws using proper quality procedures.
  • Conducted routine rounds and active monitoring to inspect product for defects and issues

Dispatcher

Bluefield City Police Department
03.2017 - 07.2019
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

911 Emergency Dispatcher

Mercer County 911
02.2017 - 07.2019
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
  • Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.

Business Development Consultant

Ramey Automotive
02.2015 - 02.2017
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Gathered, documented, and modeled data to assess business trends.
  • Produced detailed and relevant reports for use in making business decisions.

Customer Service Representative

Dish Network Corp
01.2011 - 02.2015
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

High School Diploma -

Tazewell High School
Tazewell, VA
05.2001 -

Skills

  • Operational Excellence

  • Active Listening

  • Data Collection

  • Attention to Detail

  • Team Collaboration

  • Decision-Making

  • Multitasking Abilities

  • Time management abilities

  • Written Communication

  • Excellent Communication

  • Knowledge Transfer

  • Process Monitoring

  • Process Mapping

  • Operational Excellence

Timeline

Process Expert

Celanese
07.2019 - Current

Dispatcher

Bluefield City Police Department
03.2017 - 07.2019

911 Emergency Dispatcher

Mercer County 911
02.2017 - 07.2019

Business Development Consultant

Ramey Automotive
02.2015 - 02.2017

Customer Service Representative

Dish Network Corp
01.2011 - 02.2015

High School Diploma -

Tazewell High School
05.2001 -

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Kristen PhippsProcess Expert