Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KRISTEN PIEDRAHITA

Mansfield,TX

Summary

Self motivated bringing a strong work ethic and willing to learn and maneuver through difficult situations in a strategic manner. Cheerful and enthusiastic personality with ability to work with, engage, and communicate with diverse people. Eager and excited to bring these characteristics to a new team and continuously grow together.

Overview

10
10
years of professional experience

Work History

Pro Premier Assistant Department Manager

Floor & Decor
Mansfield, TX
09.2023 - Current
  • Manage and lead the Pro team while the PSM is out in the field.
  • Work to sign up new Pros and all of the benefits that come along with Floor & Decor Pro Premier such as PPR.
  • Create new ways to take care of our Pros and keep them shopping with us (I.e. source new popular products, Pro snack Fridays)
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Manage continuous training for new and existing products for the team and store.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Pro Premier Specialist

Floor & Decor
North Richland Hills, TX
06.2023 - 09.2023
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Create and source products to help Pros complete or start new projects.
  • Work hand in hand with warehouse and sales associates to fulfill Pro orders on time.
  • Work to find new Pros from visiting the store to canvassing the floor to provide the benefits of shopping with Floor & Decor versus our flooring competitors.
  • Work as a team to create ways to keep the Pros shopping with us and continuously following up with them to know we are available to help.

Project Manager

Accel Unlimited LLC
Charleston, SC
05.2014 - 04.2016
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Processed payments promptly for customers to exceed productivity standards
  • Assisted in training new cashiers and customer service team members
  • Circulated within areas to assess and address customer needs.
  • Informed customers of daily specials and new menu items.
  • Controlled inventory to manage and replenish stock and the costs associated
  • Delegated daily tasks to individuals and the team.
  • Organized schedules, workflow and shift coverage to meet business demands.

Regional Sales Manager

Accel Unlimited LLC
Charleston, SC
03.2021 - 02.2022
  • Travel for training and reviews to Georgia, North Carolina, and South
  • Carolina
  • Kept up appearances with partner vendors and customers
  • Developed departmental objectives, policies, procedures and strategies
  • Held weekly and monthly meetings for one-on-ones, tailor processes to necessary changes, and resolve complications
  • Enhanced sales volume through skilled support to both new and previous customers/employees (Average Monthly Sales Volume: $150,000)

Project Estimator

Accel Unlimited LLC
Charleston, SC
06.2020 - 11.2022
  • Guided projects and installers to completion of job as well as problem solving on site or remotely
  • Worked hand-in-hand with supply stores to make sure the customer had the necessary materials needed to complete the project and increase the customer experience
  • Devised plans and schedules for concurrent projects to meet established deadlines
  • Traveled to customer sites to keep projects on schedule while maintaining high quality
  • Made changes to project scopes within change order to update the customer and installer to keep project on budget and schedule as best as possible
  • Assisted in the evaluation and selection of subcontractors.
  • Identified potential risks to develop contingency plans.
  • Conducted material checks prior to installation date given to prevent missteps.

Server, Bartender

Longhorn Steakhouse
Charleston, SC
06.2020 - 03.2021
  • Created project estimates based on a one-on-one consultation with the customer in the home
  • Follow up with customer until a decision is made or to make any changes from the original estimate.

Cashier, Assistant Manager

Twisted Cup Yogurt Shop
Simpsonville, SC
08.2016 - 06.2020
  • Provided detailed material lists to work with the supply store and follow through to make sure the associates helping provide the order was clear on what was neede and why
  • Build relationships with supply store associates to better work together to give the customer the best experience possible
  • Circulated within assigned areas and addressed customer needs, effectively prioritizing tasks during peak hours
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff
  • Operated cash register and POS system for transactions and made proper change for sales and closing out other servers for the shift
  • Followed alcohol and food awareness procedures preventing intoxication and sanitation.

Education

High School Diploma -

Hillcrest High School
Simpsonville, SC
06.2013

Skills

  • Problem Resolution
  • Detail Oriented
  • Self Driven
  • Team Collaboration/Leadership
  • Customer Relations
  • Retail Sales Customer Service
  • Rebecca Zamudio — Accel Unlimited LLC
  • Office Manager/Scheduler

References

REFERENCES Manger And Scheduler Assistant Pro Manager

Timeline

Pro Premier Assistant Department Manager

Floor & Decor
09.2023 - Current

Pro Premier Specialist

Floor & Decor
06.2023 - 09.2023

Regional Sales Manager

Accel Unlimited LLC
03.2021 - 02.2022

Project Estimator

Accel Unlimited LLC
06.2020 - 11.2022

Server, Bartender

Longhorn Steakhouse
06.2020 - 03.2021

Cashier, Assistant Manager

Twisted Cup Yogurt Shop
08.2016 - 06.2020

Project Manager

Accel Unlimited LLC
05.2014 - 04.2016

High School Diploma -

Hillcrest High School

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KRISTEN PIEDRAHITA