Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Kristen Pizzuti

Lebanon,OR

Summary

Results-driven retail management professional with a strong determination to surpass company sales goals. Utilizing financial and marketing education to consistently make strategic purchasing and merchandising decisions. Proactively addressing and resolving concerns, optimizing policies, and engaging with customers to foster loyalty and drive sales are key strengths.

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
04.2022 - Current
  • Support the Store Manager in promoting our Culture, Mission and Values to our partners
  • Create and maintain a welcoming and positive environment for our partners and guests
  • Assess performance and provide feedback to help partners define and achieve their goals
  • Work directly with the Shift Supervisor team to develop strong communication in order to best highlight individual strengths and acknowledge growth opportunities
  • Assist the Store Manager in ensuring the store is achieving operational success by monitoring store metrics daily as well as checking in with partners and gaining insight
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Operations Specialist

Subway
03.2021 - 04.2022
  • Assisted various locations with change by communicating new improvement plans and expectations
  • Increased sales at various locations between 10-20%
  • Tracked and analyzed reports to determine needed improvements
  • Motivated and trained employees to maximize team productivity
  • Evaluated performance and policies against metrics
  • Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs
  • Coached staff on daily performance and conducted evaluations to constructively address concerns
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures

Restaurant General Manager

Pizza Hut
06.2017 - 03.2021
  • Adhered to corporate determined speed of service metrics
  • Exceeded 60% on time delivery minimum by 25% and minimum 75% production times by 15%
  • Staffed within defined labor budgets, ensuring the restaurant was appropriately staffed during peak business hours
  • Streamlined inside staff by cross training key team members, allowing more delivery drivers to be staffed
  • Conducted strict inventory and food ordering processes to minimize waste and stay within a budgeted Cost of Sales percentage
  • Maintained sanitary and hazard free work environments
  • Coached staff members to address problematic behaviors and establish solutions
  • Created an online, localized social media presence with targeted advertising showcasing current promotions and specials
  • Consistently exceeded Profit from Operations goal of 25%
  • Increased bottom line profitability YTD by $21,000 first year within the General Manager position
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational
  • Set clear expectations and created a positive working environment for employees
  • Oversaw balancing of cash registers, reconciled transactions and deposited the establishment's earnings to the bank
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

Education

High School Diploma -

Oakdale High School
Oakdale, CA
05.2013

Skills

  • Restaurant Management
  • Multi-unit Management
  • Customer Service
  • Communication Skills
  • Business Needs Identification
  • Solution Execution
  • Outstanding communication skills
  • Promotional planning
  • Operational budgeting

Timeline

Store Manager

Starbucks
04.2022 - Current

Operations Specialist

Subway
03.2021 - 04.2022

Restaurant General Manager

Pizza Hut
06.2017 - 03.2021

High School Diploma -

Oakdale High School

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Kristen Pizzuti