Kristen Poe
Columbus,OH
Summary
Motivational and hands-on leader with over a decade of experience managing teams, improving operational efficiency, and driving high-performance culture across inspections, customer service, and administrative settings. Recognized for building cohesive, motivated teams while ensuring regulatory compliance, timely execution, and clear communication. Adept at problem-solving, coaching, and leading by example to foster accountability, ownership, and measurable results.
Overview
16
16
years of professional experience
Work History
Inspections Supervisor
CGI Federal / CMHA
Columbus, OH
01.2023 - Current
- Direct day-to-day operations of the inspections department, managing routing, scheduling, and quality oversight for a large team.
- Lead, coach, and mentor inspection staff, fostering a high-performance culture with continuous training and monthly development sessions.
- Resolve escalated landlord and tenant issues with professionalism and urgency, strengthening trust and compliance with HUD regulations.
- Drive operational improvements by reviewing inspection trends and collaborating with team leads to address performance gaps.
- Coordinate special inspections and ensure timely execution of all initial, annual, and quality control inspections.
- Serve as a cross-functional leader and inspection expert, stepping in during staff absences to maintain operational continuity.
Inspections Team Lead
CGI Federal / CMHA
Columbus, OH
08.2022 - 12.2022
- Provided frontline leadership and support to field inspectors, ensuring inspections met HUD quality standards.
- Offered guidance and on-the-spot decision-making support to inspectors in the field.
- Maintained consistent communication with landlords and tenants to reinforce expectations and ensure satisfaction.
Training & Customer Service Leadership
ACLens
Columbus, OH
07.2009 - 12.2018
- Trained and developed new employees as a lead training assistant, creating manuals and conducting hands-on coaching.
- Led by example in high-pressure environments, solving escalated customer concerns and building a strong service-focused culture.
- Oversaw interdepartmental projects and vendor coordination to streamline processes and boost team efficiency.
- Drove improvements in accuracy and communication across purchasing, customer support, and operations teams.
Administrative Assistant
All THAT
Columbus, OH
02.2022 - 04.2022
- Managed student enrollment and maintained accurate records.
- Facilitated new hire onboarding and communicated directly with parents on programming updates.
Senior Groomer & Mentor
Dogtopia
Columbus, OH
10.2020 - 02.2022
- Built customer loyalty through high-touch service and education.
- Mentored junior groomers, maintaining quality control and safe handling practices.
Groomer Trainee
PetSmart
Reynoldsburg, OH
08.2019 - 08.2020
- Performed grooming services, assessed pet needs, and advised pet parents on best grooming practices.
- Developed expertise in breed-specific grooming techniques and safe handling practices.
Driver (Independent Contractor)
Uber & Lyft
Reynoldsburg, OH
11.2018 - 06.2019
- Delivered a consistently friendly and safe transportation experience to a diverse client base.
Education
High School Diploma -
Whetstone High School
01.2003
Fashion and Fabrics Certificate -
Northeast Career Center
01.2003
Lead-Based Paint Visual Assessment Certificate -
HUD
01.2025
Skills
- Key Leadership Skills
- Team Development & Coaching
- Cross-Departmental Collaboration
- HUD, HQS, & NSPIRE Regulatory Compliance
- Staff Scheduling & Performance Management
- Crisis Resolution & Stakeholder Relations
- Microsoft Office (Excel, Outlook, Sharepoint, Powerpoint, Teams)
- Inspection Tools: Scyphus, OnCue, HQS Mobile App
References
- John Kasinec, Former Manager, (440) 610-0300
- Jason Walton, HQS Inspection Client, (614) 338-9476
- Jennifer Crabill, Co-Worker, (859) 797-5685
- Rhonda Banks, Former Co-Worker, (832) 343-1355
Timeline
Inspections Supervisor
CGI Federal / CMHA
01.2023 - Current
Inspections Team Lead
CGI Federal / CMHA
08.2022 - 12.2022
Administrative Assistant
All THAT
02.2022 - 04.2022
Senior Groomer & Mentor
Dogtopia
10.2020 - 02.2022
Groomer Trainee
PetSmart
08.2019 - 08.2020
Driver (Independent Contractor)
Uber & Lyft
11.2018 - 06.2019
Training & Customer Service Leadership
ACLens
07.2009 - 12.2018
High School Diploma -
Whetstone High School
Fashion and Fabrics Certificate -
Northeast Career Center
Lead-Based Paint Visual Assessment Certificate -
HUD
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