Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Pollard

Fort Worth,TX

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction .. Skilled in conflict resolution and adept at fostering collaborative environments and driving productivity. Excelled in employee coaching and mentoring, significantly boosting team motivation and efficiency. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Lead

Ryder Logistics
05.2022 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Seasonal Supervisor

Ryder Logistics
11.2023 - 01.2024
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Order Picker

Amazon
10.2021 - 04.2022
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Checked inventory and selected products from specific locations based upon availability.

Medication Aide

Clearpath Health
08.2019 - 03.2021
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Reported changes in patient status regarding drug therapy.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Assistant Store Manager

Sally's Beauty Supply
08.2018 - 06.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Waitress

Babes
09.2017 - 05.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

No Degree - Business Administration And Management

Weatherford College
Weatherford, TX

High School Diploma -

Granbury High School
Granbury, TX
05.2018

Skills

  • Job Assignments
  • Security Monitoring
  • Collaborative Environments
  • Customer Care
  • Guest Relations
  • Team Meetings
  • Conflict Resolution
  • Disciplinary Action
  • Quarterly Reviews
  • CLT certified
  • Clerk experience
  • picking/packing
  • OP/Sitdown
  • Team Motivation
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Dropping Safe Cash
  • Productivity Performance
  • Customer Feedback
  • Shipment Processing
  • POS Transactions
  • General Housekeeping
  • Quality Inspection and Control
  • Plan Projects
  • Corrective Actions
  • Food Safety and Sanitation
  • Performance Improvement
  • Rules Enforcement

Timeline

Seasonal Supervisor

Ryder Logistics
11.2023 - 01.2024

Shift Lead

Ryder Logistics
05.2022 - Current

Order Picker

Amazon
10.2021 - 04.2022

Medication Aide

Clearpath Health
08.2019 - 03.2021

Assistant Store Manager

Sally's Beauty Supply
08.2018 - 06.2019

Waitress

Babes
09.2017 - 05.2018

No Degree - Business Administration And Management

Weatherford College

High School Diploma -

Granbury High School

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