Kristen Pollock
Huntington Beach,CA
Summary
Dynamic Veterinary Team Coordinator at JustFoodForDogs with a proven track record in strategic workload allocation and effective problem resolution. Enhanced veterinary partner outreach and improved workflow efficiency through strong communication and multitasking skills. Championed company culture while managing events that boosted attendance and engagement, showcasing adaptability and attention to detail.
Overview
36
36
years of professional experience
Work History
Veterinary Team Coordinator
JustFoodForDogs
03.2012 - 07.2023
- Veterinary Outreach Manager 2017-2023, Client Services Manager 2014-2017, Events Manager 2013-2014, Nutrition Consultant 2012 -2013
- Contributed to team discussions, providing insights that improved veterinary partner outreach/education and workflow processes.
- Managed inventory of marketing supplies, ensuring availability for field outreach and distribution to veterinary partners.
- Built strong relationships with veterinary partners through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Provided comprehensive administrative support to the veterinary team, enabling them to focus on high-impact tasks and achieve better results.
- Worked with customer service to handle escalated (medical) customer issues.
- Championed company culture/values ensuring team's adherence to organizational guidelines/standards while maintaining high levels of morale.
- Coordinated logistics for events, managing venue selection, and vendor relationships.
- Oversaw on-site event execution by meticulously planning and executing logistics. Possessed excellent troubleshooting skills to alleviate issues guaranteeing seamless attendee experiences.
- Led post-event evaluations gathering feedback to enhance future planning processes as well as new partner follow up.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Developed creative marketing materials that generated interest and boosted event attendance.
Customer Service Representative
REI
06.2005 - 06.2012
- Resolved customer inquiries through effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Developed comprehensive knowledge of product features to assist customers in making informed decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Sought ways to improve processes and services provided.
- Trained new team members on company policies, procedures, and best practices in customer service.
Veterinary Recepionist
Advanced Critical Care & Internal Medicine
05.2006 - 03.2012
- Managed patient check-in process, ensuring accurate data entry and efficient scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns with empathy and professionalism.
- Collaborated with veterinary staff to streamline communication and improve workflow efficiency.
- Organized medical records and maintained compliance with privacy regulations for patient confidentiality.
- Trained new reception staff on procedures and system usage, enhancing team performance and consistency.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Store Manager
Huntington Surf And Sport
09.2005 - 06.2006
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for product placement and inventory management.
- Streamlined scheduling processes, improving staff efficiency during peak hours.
- Implemented promotional strategies to enhance sales and customer engagement initiatives.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Install Coordinator, Flooring
Home Depot
09.1993 - 06.2005
- Coordinated installation schedules, ensuring timely and efficient project execution.
- Managed communication between clients and installation teams for seamless operations.
- Implemented feedback systems to gather client insights for continuous improvement.
- Established strong communication channels between the installation team and other departments, fostering better collaboration.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
- Liaised with third-party contractors as needed to ensure seamless integration into ongoing projects while meeting established deadlines.
- Proactively identified potential roadblocks during the installation process and collaborated with team members to devise creative solutions.
- Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.
- Scheduled and oversaw maintenance, repair and installation activities.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Oversaw quality control measures to maintain high standards in installations.
Kennel Manager
Coast Canine Country Club
09.1987 - 06.1993
- Supervised daily operations, ensuring high-quality care and safety for all dogs in facility.
- Developed training programs for staff, enhancing team performance and animal handling skills.
- Implemented health and wellness protocols, improving overall dog health and reducing illness rates.
- Coordinated scheduling of services, optimizing resource allocation and client satisfaction levels.
- Oversaw inventory management, maintaining supplies for grooming, feeding, and general care needs.
- Managed customer relations, addressing inquiries and resolving issues to enhance client loyalty.
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
Education
High School Diploma -
Marina High School
Huntington Beach, CA05-1982
Skills
- Strategic workload allocation
- Human resources
- Desire for efficiency
- Teamwork
- Effective problem resolution
- Attention to detail
- Multitasking
- Team communication and collaboration
- Organizational skills
- Excellent communication
- Adaptability and flexibility
Accomplishments
I was a founding member of JustFoodForDogs, where I helped shape its early growth and development. Starting as a entry level Nutrition Consultant, I quickly grew into management positions and was involved in all aspects of growth such as product development, process implementation and marketing strategies. I collaborated closely with product and sales teams to ensure our marketing efforts were aligned with customer needs and product updates. My contributions played a key role in building a strong foundation for the company, and many of the systems I developed continue to drive growth today.
Timeline
Veterinary Team Coordinator
JustFoodForDogs
03.2012 - 07.2023
Veterinary Recepionist
Advanced Critical Care & Internal Medicine
05.2006 - 03.2012
Assistant Store Manager
Huntington Surf And Sport
09.2005 - 06.2006
Customer Service Representative
REI
06.2005 - 06.2012
Install Coordinator, Flooring
Home Depot
09.1993 - 06.2005
Kennel Manager
Coast Canine Country Club
09.1987 - 06.1993
High School Diploma -
Marina High School