Summary
Overview
Work History
Education
Skills
Timeline
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KRISTEN POSTON

San Antonio

Summary

Driven professional with 9+ years of proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication, scheduling and conflict resolution.

Overview

9
9
years of professional experience

Work History

Lead Driver

South Texas Auto Exchange
10.2023 - Current
  • Coordinate driver routes, ensuring timely deliveries and pickups.
  • Enhance vehicle purchasing and title processes for efficiency.
  • Build strong customer and dealer relationships.
  • Manage schedules to optimize operational efficiency.

Hearing Instrument Specialist Apprentice

Hearing Lab Technology
09.2021 - 10.2023
  • Engage customers, fostering relationships and boosting sales through tailored solutions.
  • Manage licensing and training, enhancing team skills and ensuring timely completion.
  • Conduct hearing tests, achieving high customer satisfaction and driving sales growth.
  • Collaborate with departments to refine marketing strategies for measurable growth.

Patient Care Coordinator

HearingLife
03.2021 - 09.2021
  • Managed patient calls to enhance satisfaction and streamline appointments.
  • Coordinated with medical staff to improve patient care quality.
  • Handled office tasks to ensure efficient operations and patient support.
  • Maintained hearing instruments, contributing to patient satisfaction.

Newborn Hearing Screener/Coordinator Assistant

Mednax Health Solutions
02.2020 - 02.2021
  • Conducted newborn hearing tests, ensuring accurate results and timely documentation.
  • Collaborated with medical teams to enhance communication and follow-up efficiency.
  • Supported managerial tasks, improving staff training and addressing operational issues.
  • Optimized scheduling processes, reducing wait times and enhancing family satisfaction.

Data Entry-Accessioning Tech

Precision Pathology Services
10.2018 - 02.2020
  • Entered patient data accurately, ensuring compliance and data integrity.
  • Verified and corrected surgical tissue documentation, improving accuracy.
  • Resolved specimen label issues by liaising with clinics, maintaining integrity.
  • Collaborated on quality control, ensuring reliable results.

Daytime Supervisor

EcoCare Building Services
05.2017 - 10.2018
  • Led maintenance team, optimized schedules, boosted client satisfaction levels.
  • Managed order processing, improved workflow, ensured timely task completion.
  • Coordinated client communication, resolved issues, maintained satisfaction.

Party Planner/Host

Magic Time Machine Restaurant
12.2016 - 05.2017
  • Lead Hostess at the restaurant in charge of planning events, seating guests, customer satisfaction and accommodations

Cashier

Footlocker
11.2016 - 02.2017
  • Cashier duties including money drops, customer care and satisfaction, merchandise stocking and upkeep

Education

High School Diploma -

Judson Learning Academy
01.2016

Apprentice License - undefined

Hayden Mcneil
02.2023

Skills

  • Client support
  • Efficient scheduling abilities
  • Organization
  • Detail-oriented data processing
  • Team Leadership
  • Adaptable Decision-making
  • Strong communication skills
  • Professionalism and punctuality

Timeline

Lead Driver

South Texas Auto Exchange
10.2023 - Current

Hearing Instrument Specialist Apprentice

Hearing Lab Technology
09.2021 - 10.2023

Patient Care Coordinator

HearingLife
03.2021 - 09.2021

Newborn Hearing Screener/Coordinator Assistant

Mednax Health Solutions
02.2020 - 02.2021

Data Entry-Accessioning Tech

Precision Pathology Services
10.2018 - 02.2020

Daytime Supervisor

EcoCare Building Services
05.2017 - 10.2018

Party Planner/Host

Magic Time Machine Restaurant
12.2016 - 05.2017

Cashier

Footlocker
11.2016 - 02.2017

Apprentice License - undefined

Hayden Mcneil

High School Diploma -

Judson Learning Academy

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