Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristen Price

Mishawaka,IN

Summary

Adept at fostering team growth and enhancing quality metrics, I significantly boosted productivity at Dynamic Synergy through effective documentation control and coaching. My expertise in customer focus and staff supervision, honed across diverse roles, consistently elevates service standards and operational efficiency, embodying a blend of rigorous quality control checks and collaborative teamwork. Quality assurance professional with strong background in leading teams and ensuring high standards. Skilled in process optimization, problem-solving, and maintaining compliance with industry regulations. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable and focused on continuous improvement and team success.

Overview

18
18
years of professional experience

Work History

Quality Team Support

Dynamic Synergy
03.2020 - Current
  • Managed documentation related to quality control procedures, keeping detailed records of inspections, audits, and other relevant activities.
  • Mentored junior staff members, fostering professional growth and development within the quality assurance team.
  • Developed comprehensive training materials to ensure consistent understanding of quality standards among team members.
  • Streamlined workflow processes for increased efficiency, resulting in higher productivity levels for the quality assurance team.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Established and tracked quality department goals and objectives.

Catering Supervisor

Riverside Terrace
05.2019 - 12.2019
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
  • Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.

Assistant Store Manager

Family Dollar
06.2018 - 05.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Data Entry Clerk

Press Ganey
08.2006 - 04.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Streamlined data entry processes, reducing entry time and minimizing errors.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.

Education

Associate of Applied Science - Phlebotomy

Southwestern Michigan College
Niles, MI
03-2000

Associate of Applied Science - Medical Assistant

Ivy Tech Community College of Indiana
South Bend
06-1997

Skills

  • Quality Metrics
  • Documentation Control
  • Coaching and Mentoring
  • Customer Focus
  • Corrective Actions
  • Team Training
  • Performance Evaluations
  • Quality Control Checks
  • Teamwork and Collaboration
  • Customer Service
  • Employee Training
  • Staff Supervision

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Collaborated with team of 3 in the development of Queue Cross Training.

Timeline

Quality Team Support

Dynamic Synergy
03.2020 - Current

Catering Supervisor

Riverside Terrace
05.2019 - 12.2019

Assistant Store Manager

Family Dollar
06.2018 - 05.2019

Data Entry Clerk

Press Ganey
08.2006 - 04.2018

Associate of Applied Science - Phlebotomy

Southwestern Michigan College

Associate of Applied Science - Medical Assistant

Ivy Tech Community College of Indiana

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Kristen Price