Kristen Pujol
Florence,AL
Overview
1
1
year of professional experience
Work History
Sales Associate, Zales
10.2023 - Current
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
Manager/ Product Specialist
CBD American Shaman
- Directed an efficient, effective, and profitable system of operation for entire store
- Identified store needs, problems, and opportunities while constructing strategies to maximize sales, gross margins, and profitability
- Analyzed available data to identify and interpret store-specific business opportunities
- Curated an in-depth understanding of metrics to assess business performance and develop strategic priorities and objectives
- Prioritized creating a positive store environment and building a team of top performers to drive customer service and sales
- Upheld a passion for delivering exceptional customer service and developing a high performing team
- Maximized presentation through high standard visual merchandising and displays to promote products and keep store orderly
- Secured, controlled, and monitored all store assets to reduce shrinkage and loss
Education
BA in Social Science - Sociology
University of North Alabama
05.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Cash Management
- POS System Operation
- Refund handling
- Up-selling techniques
- Merchandise Restocking
- Data entry proficiency
- Retail Merchandising
Timeline
Sales Associate, Zales
10.2023 - Current
Manager/ Product Specialist
CBD American Shaman
BA in Social Science - Sociology
University of North Alabama
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