Kristen Rafter
Sanborn,NY
Summary
Detail-oriented professional with extensive experience in customer service and team work. Known for strong analytical skills and a commitment to accuracy, consistently delivering high levels of customer satisfaction through effective communication and collaboration.
Overview
31
31
years of professional experience
Work History
Senior Arbitration Examiner
GEICO
Getzville, New York
03.2021 - 05.2025
- Conducted interviews with witnesses to support claim investigations.
- Maintained detailed records of claims activities in company systems.
- Researched complex issues related to specific cases involving multiple parties or unusual circumstances.
- Gathered and analyzed information to determine the extent of liability.
- File and responded to intercompany arbitrations for disputed liability claims
Damage Dispute Arbitrator
GEICO
Getzville, New York
01.2017 - 03.2021
- Reviewed documentation for compliance with established regulations and standards.
- Conducted detailed examinations of records and reports for accuracy.
- Gathered and analyzed information to determine the extent of damage and ensured claim relatedness.
- Identified potential fraud by analyzing data for any irregularities or discrepancies.
Liability Service Unit - Lead
GEICO
Getzville, New York
05.2013 - 01.2017
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team and prioritized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support for all levels of liability requesting after hours contact with claimants and policy holders.
Telephone Claims Representative
GEICO
Getzville, New York
11.2009 - 05.2013
- Processed claims using GEICO's proprietary software systems efficiently.
- Provided guidance on claim settlement processes to clients.
- Documented claim details accurately in customer accounts.
- Evaluated auto liability claims for accuracy and completeness.
- Managed communication between claimants and insurance representatives.
- Reviewed policy details to determine coverage applicability.
Claim Service Specialist
GEICO
Getzville, New York
09.2007 - 11.2009
Claims Service Representative
GEICO
Getzville, New York
10.2005 - 09.2007
Director of Franchise Services
Cendant Corporation
Parsippany, New Jersey
01.2002 - 07.2004
General Manager - Days Inn
Budget Motels, Inc
Charlotte, NC
10.2000 - 01.2002
Development & Operations Manager
Konover Hotel Corporation
West Hartford, CT
10.1994 - 10.2000
Education
Some College (No Degree) - Political Science and Economics
SUNY At Buffalo
Buffalo, NY05-1989
Some College (No Degree) - French Language And History
Council On International Education Exchange
Paris, France05-1987
Some College (No Degree) - Political Science And Economics
SUNY At Fredonia
Fredonia, NY05-1986
Skills
- Customer satisfaction
- Communication strategies
- Problem solving
- File management
- Record keeping
- Correspondence development
- Verbal communication
Timeline
Senior Arbitration Examiner
GEICO
03.2021 - 05.2025
Damage Dispute Arbitrator
GEICO
01.2017 - 03.2021
Liability Service Unit - Lead
GEICO
05.2013 - 01.2017
Telephone Claims Representative
GEICO
11.2009 - 05.2013
Claim Service Specialist
GEICO
09.2007 - 11.2009
Claims Service Representative
GEICO
10.2005 - 09.2007
Director of Franchise Services
Cendant Corporation
01.2002 - 07.2004
General Manager - Days Inn
Budget Motels, Inc
10.2000 - 01.2002
Development & Operations Manager
Konover Hotel Corporation
10.1994 - 10.2000
Some College (No Degree) - Political Science and Economics
SUNY At Buffalo
Some College (No Degree) - French Language And History
Council On International Education Exchange
Some College (No Degree) - Political Science And Economics
SUNY At Fredonia