Property Management professional with over 15 years of real estate property management experience that ranges from conventional, senior living, affordable and multi million-dollar rehab assets. Experience includes portfolio management, with oversight of all aspects of operations including financial accountability and profitability, marketing, renovations/capital projects, asset repositioning, and physical asset management. Managed a diverse range of assets in multiple states including Florida, Georgia, South Carolina and Texas.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Director
Royal American Management
01.2024 - Current
Oversee the day to day and long term operation success of over 50 communities and 5000+ units within the Florida / Georgia market.
Track and audit NOI, cash flow, revenue , marketing strategies and over all financial and economic performance of each property.
Created strategic plans to increase financial growth of more than 25% in first quarter portfolio wide.
Prepare and review annual business and marketing plans, rate plans, improvement plans and budgeting.
Create presentations, participate in and present ownership calls and provide high level recaps of each respective sites progress and financial state. Continued extensive communication with each owner and asset management team
Successfully provide leadership, support and mentorship of employees through training and strategic communication. Provided a work environment that promotes self-growth, customer service , collaboration and productivity to improve business and work moral.
Continuously maintain an average occupancy of 94% or higher portfolio wide while aggressively pushing rents, increasing income and reducing expenses.
Regional Property Manager
Royal American Management
11.2022 - 01.2024
Direct oversight of the conventional division
This portfolio consists of up to 1500 units in the Gainesville, Panama City and Miami markets
These assets include owner management and third-party management
Involved in new business development and take overs
Successfully completed lease ups in designated time frame and within financial budget
Prepared annual & monthly financial reporting and facilitate monthly financial review calls with clients
Prepare and develop budgets for each community to maximize profitability, while maintaining and enhancing the integrity of the asset
Reviews / audits property administrative, accounting and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same
Continuously maintain an average occupancy of 95% or higher portfolio wide while aggressively pushing rents while exceeding NOI goals by 20% - 32%
Responsible for developing and training well accomplished teams to optimize standards and goals.
Regional Property Manager
Lloyd Jones Multifamily Investment
07.2019 - 11.2022
Direct oversight of a portfolio consisting of up to 2,800 units (10 assets) in the Central Florida, Florida East Coast, and the South Carolina markets
Assets consist of owner managed conventional, value add/renovations and senior living (55+)
Successfully navigated through asset dispositions and new asset acquisitions
Closely collaborated with asset management in monitoring asset financials and financial growth
Prepared annual & monthly financial reporting and facilitate monthly financial review calls with clients
Provide strategic direction among assets to ensure alignment of ownership/investor goals and business plans
Maintain constant communication with challenging investor and ownership groups (GP & LP Partnerships)
Assisted with new acquisitions and sales of multiple properties
Continuously maintain an average occupancy of 94% or higher portfolio wide while aggressively pushing rents (6-25% rent growth & 6-16% renewal rent growth) and income
Average LTO (lease trade out) for 2022 Q1 is 26% and as high as 40%
Continue to achieve a 20-24% ROI on renovation units in challenging markets all while repositioning assets
Responsible for developing well accomplished teams to optimal performance which has resulted in multiple year end awards such as “Property of the Year- Conventional”, “Property of the Year- Sr
Living”, “Most Improved NOI- YOY” and “Property Manager of the Year.”
Community Manager
Lloyd Jones Multifamily Investment
12.2012 - 07.2019
Managed a property consisting of 204 units in the Daytona Market
Involved in planning and oversaw semi-rehab units
Increased occupancy by 10% within first 60 days and maintained an average occupancy of 96% or higher
Exceeded NOI by $42K within the first quarter of taking over as Property Manager
Re positioned asset through aggressive market rent growth and marketing
Continuously monitored and pushed leasing velocity and occupancy growth while pushing rent growth and monitoring concessions and Loss to Lease bottom line
Assisted, planned, and oversaw large capital improvements
Analyzed and delivered accurate financial and operational performance reports
Work with supervisor and support departments to adhere to financial budgets and projections related to revenues and operating expenses
Continuously monitored and pushed leasing velocity and occupancy growth while pushing rent growth and monitoring concessions and Loss to Lease bottom line.
Community Association Manager
World Of Homes
11.2010 - 12.2012
Licensed Portfolio Manager with a portfolio of 8-10 communities in the Daytona and Orlando area including on and off-site management
Ensured compliance of all stakeholders with the association’s by-laws
Assisted the board of directors in managing and operating all aspects of the community association including financials, capital projects, communal areas and maintenance
Ensured residents complied with all rules and regulations
Conducted monthly and annual board meetings and site inspections
Managed all Estoppel request
Assisted the board of directors in each community in the creation and management of their budget and finances.
Skills
Mixed Use- Residential
Rehab/Value Add
Affordable/Section 8
Acquisitions/Due Diligence
Distressed/Challenging Assets
Financial/Budgeting
Building cohesive teams
Lease ups
YARDI
ONESITE
REALPAGE PRODUCTS
RENT MANAGER
YIELDSTAR
Involvement
AAGO
SCAA
SWFAA
NAA
NCFAA
FAA
References
MANDY DOUCET, Regional VP, Lloyd Jones LLC, 321-863-0891, Mandy.doucet01@gmail.com
JEFF BUISING, Chief Operating Officer, Lloyd Jones LLC, 954-914-3292, jeffbuising@gmail.com
STUART KELLER, SVP Investor Relations, Lloyd Jones LLC, 407-247-3323, skeller@lloydjonesllc.com
John Chapman, Regional Manager, The Bainbridge Companies, 404-285-9738, jchapman@bainbridge.com
Certification
CAM,Certified Apartment Manager - National Apartment Association