Kristen Randolph
Spotsylvania Courthouse,Virginia
Summary
Dedicated and hardworking professional with a solid background in customer service and IT. Recently, I have obtained my associate degree in business management and a certificate in accounting. I am eager to acquire additional experiences that contribute to further my skills in the business and accounting fields. I am a collaborative team player with the ability to work independently and I am committed to completing tasks efficiently and effectively.
Overview
8
8
years of professional experience
Work History
Product Flow Specialist
Best Buy
Fredericksburg, VA
05.2022 - Current
- Worked in the warehouse receiving white and brown goods
- Locate and organize customer's products for home deliveries
- Partner with 3rd party groups to ensure customer orders are delivered in their entirety
- Work on delivery orders that have issues by figuring out what the customers need (reschedules or cancelations) to make sure the customer is taken care of
- Process damage goods to ensure they get delivered to the appropriate location
Deployment Functionality Technician
Best Buy
Fredericksburg, VA
01.2021 - 05.2022
- Traveled to different Best Buys across the United States working on different IT scopes
- Worked with a team to create game plans in order to complete the scope successfully with the given time frame
- Worked on troubleshooting different devices throughout the store, making sure to properly examine each part of the device and confirm wiring in order to fix the devices
- Decommissioned and rebuilt the IT devices and wiring inside Best Buys
Project Team Specialist
Best Buy
Fredericksburg, VA
04.2020 - 01.2021
- Worked on resetting planograms, downstocking, and moving isles and fixtures at different Best Buys around the United States
- Troubleshooted displays to ensure they are working properly
- Work with Deployment Functionality Technicians to aid them with any task to make sure their IT scopes are completed
- Partnered with stores to see if they needed any help with projects that were not able to be done
Merchandising Specialist
Best Buy
Fredericksburg, VA
08.2018 - 04.2020
- Worked on locating products for customers for pick up
- Helping with curbside sides and completing store pick ups
- Set planograms and downstocked product to the correct location
- Helped customers find products throughout the store and answer any questions they may have
Sales Associate
Bed Bath & Beyond
Stafford, VA
07.2017 - 08.2018
- Worked with customers to find the products they needed
- Walked with them throughout the departments helping them decide on the products they need and answering any questions
- Worked with them to look at the different options and how they compare so that the customer can make the best decision for what they need
- Offered online options, for items not available in store, to make sure the customer's needs are satisfied
Cashier
Wegmans
Alexandria, VA
08.2016 - 07.2017
- Scanned and bagged customer's groceries
- Built display stands to give out samples to customers
- Connected with customers to promote the samples and answer any questions they may have
- Restocked groceries to their proper location throughout the store
Education
Accounting Certificate - Accounting
Germanna Community College
Fredericksburg09.2024
Associate Degree -
Germanna Community College
Fredericksburg, VA09.2024
High School Diploma -
Hayfield Secondary School
Alexandria, IN06.2017
Skills
- Organizational Skills
- Teamwork
- Time Management
- Communications
- Customer Service
- Detailed Oriented
- Critical Thinking
- Presentation Skills
- Adaptability
- Research
References
- Ryan Schrader, Operations Manager at Best Buy, 1541 Carl D Silver Pkwy, Fredericksburg, VA, 22401, 757-355-2929
- Lori O'Malley, Project Team Specialist at Best Buy, 1541 Carl D Silver Pkwy, Fredericksburg, VA, 22401, 540-623-6972
- Jonathan Bruce, Product Flow Specialist at Best Buy, 1541 Carl D Silver Pkwy, Fredericksburg, VA, 22401, 540-840-0969
Timeline
Product Flow Specialist
Best Buy
05.2022 - Current
Deployment Functionality Technician
Best Buy
01.2021 - 05.2022
Project Team Specialist
Best Buy
04.2020 - 01.2021
Merchandising Specialist
Best Buy
08.2018 - 04.2020
Sales Associate
Bed Bath & Beyond
07.2017 - 08.2018
Cashier
Wegmans
08.2016 - 07.2017
Accounting Certificate - Accounting
Germanna Community College
Associate Degree -
Germanna Community College
High School Diploma -
Hayfield Secondary School