Kristen Ratzsch
Los Angeles,CA
Summary
Over 20 years of experience managing high-profile estates and projects with a focus on detail and client relationships. Demonstrated expertise in staff oversight, budget management, and project coordination, resulting in efficient operations. Proven track record of enhancing team performance and adapting to challenges while maintaining high service quality. Recognized for exceptional leadership and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Estate Manager & Property Manager
Mark Grotjahn
Los Angeles, CA / Aspen, CO
12.2021 - 01.2025
- Directed comprehensive household operations for multiple historic 10,000+ sq ft houses, ensuring seamless and efficient daily functioning.
- Built and led high-performing teams by recruiting, training, and supervising diverse staff, including housekeepers, security personnel, chefs, and nannies.
- Proactively anticipated and fulfilled complex, highly specific daily requests from principals and their families, consistently exceeding expectations.
- Managed daily operations of a high-profile estate for a prominent artist.
- Orchestrated all property maintenance, repairs, and upgrades, managing vendor relationships and ensuring optimal estate condition.
- Collaborated with office and accounts payable teams to streamline vendor payments, ensuring timely and accurate financial transactions.
- Developed and meticulously managed a comprehensive property budget, optimizing resource allocation, and driving cost-effective operations.
- Successfully managed multimillion-dollar construction and remodeling projects, delivering projects on time and within budget.
- Oversaw event planning for private gatherings.
Staging/Interior Designer
Vesta Home
Los Angeles, CA
09.2016 - 12.2021
- Collaborated with high-profile clients to define design schemes and budgets.
- Conceptualized and executed design schemes by sourcing furniture, art, and accessories for 10k - 20k sq ft houses.
- Directed budget allocation while synchronizing timelines for vendors and subcontractors.
- Sourced materials and furnishings to meet project specifications.
- Commissioned contracted work for interior finishes and landscaping projects.
- Delivered detailed inventory spreadsheets for effective project tracking.
Property Manager & Assistant Interior Designer
Villa Delle Stelle with Brogan Lane Design
Los Angeles CA, Sag Harbor NY
02.2011 - 12.2016
- Oversaw daily operations for six rental properties, ensuring effective maintenance and guest satisfaction.
- Managed daily operations for luxury properties ensuring high-quality tenant experiences.
- Coordinated all property repairs and remodels, managing contractors and vendors efficiently.
- Maintained accurate bookkeeping, generating reports on occupancy and revenue trends.
- Directed administrative support tasks including tax payments, permits, and message management.
- Managed calendars and website to enhance online visibility and booking efficiency.
- Evaluated and hired contractors to optimize property maintenance and renovations.
- Streamlined operational procedures to improve overall efficiency in property management.
Event Coordinator and Designer
Self
Los Angeles CA, New York City NY
11.2011 - 09.2016
- Coordinated all event logistics, including decor, catering, entertainment, and transportation.
- Designed event layout and managed production and implementation phases.
- Ensured compliance with permits, insurance, legal, health, and safety regulations.
- Developed a cohesive team of artists, coordinators, and vendors to foster creativity.
Staging Designer
Meridith Baer Home
Los Angeles, CA
01.2007 - 12.2011
- Catered to high-profile clients to identify key adjustments for optimal property showcasing.
- Designed comprehensive interior layouts for various residential spaces.
- Coordinated with contractors to ensure timely execution of design plans.
- Mentored junior designers in best practices and creative techniques.
- Selected furniture, lighting, and accessories to create appealing rooms aligned with buyer preferences.
- Directed and coordinated team efforts to ensure project efficiency.
- Monitored inventory and budget to maintain financial control.
Education
Early Childhood Education -
UW-Milwaukee
Skills
- Estate management
- Property maintenance
- Project management
- Discretion and professionalism when handling confidential information
- Attention to detail
- Childcare coordination
- Emergency preparedness
- Staff oversight
- Excellent written and verbal communication skills
- Vendor relations
- Event planning
- Interior design
- Scheduling and calendar management
- Travel arrangements
- Invoicing and billing
Certification
- CPR and First Aid Certified
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent software; experience with scheduling tools or project management software (Google Calendar, Google Docs)
References
References available upon request.
Timeline
Estate Manager & Property Manager
Mark Grotjahn
12.2021 - 01.2025
Staging/Interior Designer
Vesta Home
09.2016 - 12.2021
Event Coordinator and Designer
Self
11.2011 - 09.2016
Property Manager & Assistant Interior Designer
Villa Delle Stelle with Brogan Lane Design
02.2011 - 12.2016
Staging Designer
Meridith Baer Home
01.2007 - 12.2011
Early Childhood Education -
UW-Milwaukee