Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Reeves

Indianapolis,Indiana

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

16
16
years of professional experience

Work History

Operations Manager

Candlewood Suites Hotel
Indianapolis, IN
06.2019 - 02.2024
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Collaborated with other departments within the organization to ensure successful implementation of delegated tasks.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Prepared staff work schedules and assigned team members to specific duties.

Customer Service Representative

MHSc Health
Indianapolis, IN
05.2015 - 06.2019
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative Team Lead

Stericycle
Indianapolis, IN
10.2014 - 06.2019
  • Trained staff to provide excellent customer service to challenging customers.
  • Completed leaves of absence, time off requests and department transfers.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Encouraged open communication between team members about best practices for handling difficult customers.

Manager's Assistant

Executive Management Services Inc
Indianapolis, Indiana
09.2007 - 10.2016
  • Night Manager
  • Created inventory checklists and stocked housekeeping carts.
  • Assigned work and monitored performance of project personnel.
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Practiced safe work habits and wore protective safety equipment.
  • Reviewed employee performance and devised improvement plan to achieve goals.

Education

Vocational Program - Job Readiness

Excel Center
Indianapolis, IN
03-2007

Some College (No Degree) - Medical Assistant

Medtech College
Indianapolis, IN

Skills

  • Problem-solving
  • Friendly, positive attitude
  • Time management
  • Quality assurance
  • Team management
  • Supervision and leadership
  • Multitasking
  • Microsoft Word
  • Analytical thinking

Timeline

Operations Manager

Candlewood Suites Hotel
06.2019 - 02.2024

Customer Service Representative

MHSc Health
05.2015 - 06.2019

Customer Service Representative Team Lead

Stericycle
10.2014 - 06.2019

Manager's Assistant

Executive Management Services Inc
09.2007 - 10.2016

Vocational Program - Job Readiness

Excel Center

Some College (No Degree) - Medical Assistant

Medtech College

Similar Profiles

CREATE PROFILE
Kristen Reeves