Kristen Resmini
Olive Branch,USA
Summary
Highly motivated and detail-oriented recent IT graduate with a passion for technology and a proven ability to solve problems and provide excellent customer service. Experience gained through front desk support includes troubleshooting technical issues and ensuring user satisfaction. Eager to leverage strong communication and analytical skills in an IT support role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Technician
JennCare
05.2018 - 12.2024
- Communicated effectively with patients, medical staff, and other departments to maintain high standards of care and teamwork.
- Monitored and replenished supplies, identifying shortages and sourcing materials to meet clinical needs.
- Provided basic end-user troubleshooting and desktop support.
- Accurately documented and relayed patient information to healthcare teams, supporting effective treatment planning and care coordination.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
ClickList Specialist & Cashier
Kroger
09.2019 - 01.2024
- Delivered exceptional customer service by efficiently loading groceries into vehicles and addressing shopper needs.
- Maintained a professional and approachable demeanor while assisting customers and operating POS systems.
- Managed inventory by restocking and rotating products to ensure availability and freshness.
- Handled heavy lifting and shelf organization to keep store areas clean and orderly.
- Supported front-end operations by assisting with cashiering during peak times.
- Provided product knowledge and assistance to help customers make informed purchasing decisions.
Team Member
Malco Olive Branch Cinema Grill
08.2017 - 05.2018
- Maintained clean, organized, and hazard-free workspaces to support efficient operations and team safety.
- Proactively exceeded job expectations through initiative and strong work ethic.
- Delivered excellent customer service by warmly greeting guests and providing knowledgeable assistance.
- Sold tickets and merchandise, answered customer inquiries, and distributed promotional materials.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Bachelor of Science - Information Technology/ Cyber Security
Southern New Hampshire University
Manchester, NH05.2025
Associate of Arts - Arts
Northwest Mississippi Community College
Southaven, MS05.2021
Graduated -
Desoto Central High School
01.2018
Skills
- Intermediate proficiency in Portuguese
- Strong understanding of computer hardware
- Strong understanding of software
- Strong understanding of troubleshooting
- Proficient with Windows 10
- Proficient with Windows 11
- Proficient with macOS
- Proficient with Apple devices
- Solid knowledge of general technology
- Solid knowledge of IT systems
- Accurate with cash handling procedures
- Responsible with cash handling procedures
- Excellent active listening skills
- Excellent communication skills
- Outstanding time management abilities
- Outstanding organizational abilities
- Fast learner
- Ability to quickly adapt to new tools
- Ability to quickly adapt to new processes
- Software updates
- Security protocols
Accomplishments
Assembled and configured two custom PCs (Ryzen and Intel), demonstrating proficiency in hardware installation, system diagnostics, and problem-solving during build and setup.
Applied detailed knowledge of computer hardware and compatibility to independently build and troubleshoot two custom desktops.
Certification
ScrumMaster (CSM) - "In Progress" Expected July 2025
Forbes.com
CyberSecurity (CC) - "In Progress" Expected August 2025
isc2.org
Languages
Portuguese
Professional Working
Timeline
ClickList Specialist & Cashier
Kroger
09.2019 - 01.2024
Help Desk Technician
JennCare
05.2018 - 12.2024
Team Member
Malco Olive Branch Cinema Grill
08.2017 - 05.2018
Bachelor of Science - Information Technology/ Cyber Security
Southern New Hampshire University
Associate of Arts - Arts
Northwest Mississippi Community College
Graduated -
Desoto Central High School
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