Kristen Ricker
Buffalo,NY
Summary
Dynamic and results-driven professional with a robust history in customer-facing roles, notably as a Hair Stylist at Untamed Creations. Excelled in enhancing client satisfaction and retention through outstanding customer service and advanced communication skills. Demonstrated expertise in business management and sanitation practices, significantly contributing to a positive and safe client experience. Proven track record of increasing revenue and building a loyal clientele base.
Overview
19
19
years of professional experience
Work History
Hair Stylist
Self- Untamed Creations
Greeneville, TN
09.2009 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
Tire and Lube Service Writer
Walmart
Johnson City, TN
09.2008 - 07.2009
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into Software database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
Newspaper Carrier
Greeneville Sun, The
Greeneville, TN
07.2006 - 08.2008
- Assembled and bagged newspapers prior to delivery.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Delivered newspapers and flyers to about 280 homes daily.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Improved route efficiency with careful planning and route optimization techniques.
- Secured papers on delivery vehicles to limit losses and damages.
- Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
- Ensured safe driving practices while navigating various weather conditions and road situations.
Education
Cosmetology License - Cosmetology
Tri City Beauty College
Johnson City, TN06.2009
Skills
- Quick learner
- Detail-orientated
- Customer consultation
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Social media promotion
- Sales expertise
- Outstanding client retention
- Sanitation practices
- Business management
- Safety compliance
- Outstanding customer service
Timeline
Hair Stylist
Self- Untamed Creations
09.2009 - Current
Tire and Lube Service Writer
Walmart
09.2008 - 07.2009
Newspaper Carrier
Greeneville Sun, The
07.2006 - 08.2008
Cosmetology License - Cosmetology
Tri City Beauty College