Amy Hendershot
Nazareth,PA
Summary
Knowledgeable support professional with experience assisting teachers in classrooms, between classes and during field trips. Devoted to student learning and safety. Always ready to step in and help with any need.
Overview
30
30
years of professional experience
Work History
Paraeducator, Special Education
Whitehall-Coplay School District
Whitehall , PA
10/25/23 - Current
- Provided additional support during state testing periods including administering tests, monitoring time limits and assisting with accommodations when necessary.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Supervised field trips for special education classes ensuring safety at all times while providing educational opportunities outside the regular classroom setting.
- Encouraged participation from all students by using positive reinforcement techniques.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
Shift Manager
Antonio's Pizza
Easton , PA
2021.09 - 2023.10
- Adhered to company food, safety, quality and sanitation policies.
- Trained and mentored new employees.
- Served customers by phone to take orders and answer product or service questions.
- Reviewed daily task list with employees and assigned tasks for completion.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Investigated and resolved customer complaints concerning food quality and service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
Customer Service Associate
Fulton Bank
Nazareth , PA
1994.07 - 2020.07
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Opened new checking, savings and lines of credit for customer accounts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Directed specific questions to appropriate branch personnel.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
High School Diploma -
Nazareth Area High School
Nazareth, PA06.1988
Skills
- Teacher Support
- Educational assistance
- Special Education Support
- Individualized Educational Plans
- Behavior improvements
- Calm and Patient Demeanor
- Helping Students with Special Needs
- Emotional Support
- Social integration
- Exceptional customer service
- Excellent communication skills
- Good work ethic
Additional Information
- I am a self motivated classroom assistant that leads with patience and understanding both in a group setting, as well as, one on one. My interactions with students has led to an increase in classroom productivity. I have earned my Highly Qualified status and use my skills in various classrooms where extra support is needed.
Timeline
Shift Manager
Antonio's Pizza
2021.09 - 2023.10
Customer Service Associate
Fulton Bank
1994.07 - 2020.07
Paraeducator, Special Education
Whitehall-Coplay School District
10/25/23 - Current
High School Diploma -
Nazareth Area High School
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