Kristen Rodgers
Ladson,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Aging Gracefully & Graceful Embrace
11.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
Insurance Agent
OneLife Insurance
12.2022 - 11.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Paralegal, Enterprise Litigation
Durden, Rice, & Barfield Attorneys At Law
05.2009 - 09.2022
- Streamlined case management by implementing efficient organization and tracking systems.
- Enhanced attorney efficiency through comprehensive legal research and drafting of persuasive motions, memoranda, and briefs.
- Managed complex litigation cases, resulting in timely resolution and client satisfaction.
- Coordinated discovery process for multiple cases, ensuring adherence to deadlines and thorough document review.
- Assisted attorneys with trial preparation, including witness interviews and exhibit organization.
- Supported successful litigation outcomes through meticulous attention to detail in the preparation of pleadings, motions, and affidavits.
- Minimized risk exposure for clients by conducting extensive due diligence investigations on opposing parties.
- Increased client trust by maintaining strict confidentiality of sensitive information throughout all stages of representation.
- Expedited case progression with prompt filing of court documents and efficient calendar management for court appearances and deadlines.
- Ensured accurate billing practices for client invoices by carefully tracking billable hours spent on each task.
- Contributed to positive client law firm relationships with clear communication regarding case updates.
- Completed electronic court filings at state and federal levels.
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Used document review tools to discover and inspect records.
- Prepared, indexed and developed exhibits of medical records.
- Collaborated with doctors and other facilities to obtain medical records and other materials needed to develop positive outcome in case.
- Produced documents and created audio and visual media for presentation.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Produced legal documents such as briefs, pleadings and appeals.
- Interviewed clients to obtain information relevant to cases.
- Researched statutes, decisions, legal articles, and codes.
- Created weekly, monthly and quarterly expense reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
Front Desk Receptionist
Meadows Regional Medical Center
04.2009 - 06.2011
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed customer insurance and took payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines according to HIPPA.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Arts - Business Administration And Management
Georgia Southern University
Statesboro, GA05.2011
Skills
- Patient Education
- Infection Prevention
- Emergency Response
- Information Protection
- Patient Observation
- Healthy Meal Preparation
- Clinical Training
- Qualified in Patient Transport
- High Level of Autonomy
- Patient Services
- Conflict Resolution
- Organizational Skills
- Time Management
Languages
French
Professional Working
Timeline
Patient Care Technician
Aging Gracefully & Graceful Embrace
11.2023 - Current
Insurance Agent
OneLife Insurance
12.2022 - 11.2023
Paralegal, Enterprise Litigation
Durden, Rice, & Barfield Attorneys At Law
05.2009 - 09.2022
Front Desk Receptionist
Meadows Regional Medical Center
04.2009 - 06.2011
Bachelor of Arts - Business Administration And Management
Georgia Southern University
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