Kristen Romero
Customer Service Representative
Kansas City,Missouri
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Server
Homegrown
Kansas City, MO
08.2023 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Carson Bank
Derby, KS
08.2016 - 05.2019
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained clean and orderly teller/lobby areas by wiping down surfaces and organizing items placed on countertops.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Certified Teller
Commerce Bank
Derby, KS
12.2014 - 08.2015
- Processed customer transactions promptly, minimizing wait times.
- Maintained confidentiality of sensitive client information as required by law and company policy, safeguarding the trust and integrity of the banking institution.
- Balanced daily cash drawers consistently without errors or discrepancies during routine audits.
- Maintained a professional demeanor while resolving conflicts or disputes between customers or colleagues.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Medical Coding Certificate - Medical Coding
Butler Community College
El Dorado, Kansas05.2025
High School Diploma -
Mulvane High School
Mulvane, Kansas05.2012
Skills
Time Management
Exceptional customer service
Effective Communication
Attention to Detail
Problem-Solving
Warm and Friendly
Timeline
Server
Homegrown
08.2023 - Current
Customer Service Representative
Carson Bank
08.2016 - 05.2019
Certified Teller
Commerce Bank
12.2014 - 08.2015
Medical Coding Certificate - Medical Coding
Butler Community College
High School Diploma -
Mulvane High School