Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Romero

Customer Service Representative
Kansas City,Missouri

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Server

Homegrown
08.2023 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Customer Service Representative

Carson Bank
08.2016 - 05.2019
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained clean and orderly teller/lobby areas by wiping down surfaces and organizing items placed on countertops.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Certified Teller

Commerce Bank
12.2014 - 08.2015
  • Processed customer transactions promptly, minimizing wait times.
  • Maintained confidentiality of sensitive client information as required by law and company policy, safeguarding the trust and integrity of the banking institution.
  • Balanced daily cash drawers consistently without errors or discrepancies during routine audits.
  • Maintained a professional demeanor while resolving conflicts or disputes between customers or colleagues.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

Medical Coding Certificate - Medical Coding

Butler Community College
El Dorado, Kansas
05.2025

High School Diploma -

Mulvane High School
Mulvane, Kansas
05.2012

Skills

Time Management

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Timeline

Server

Homegrown
08.2023 - Current

Customer Service Representative

Carson Bank
08.2016 - 05.2019

Certified Teller

Commerce Bank
12.2014 - 08.2015

Medical Coding Certificate - Medical Coding

Butler Community College

High School Diploma -

Mulvane High School

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Kristen RomeroCustomer Service Representative