Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Rowan

Edmond,Ok

Summary

Highly organized Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

24
24
years of professional experience

Work History

Training & Development Coordinator

OSU-OKC
12.2017 - Current
  • Managing all T&D courses/trainings, data bases, scheduling events
  • Billing and invoicing, communications, course creation and design, marketing
  • Facilitating Zoom and in-person classes, managing LMS (Canvas)
  • Advising and counseling students, implementing, and developing office processes.

Staff Council President

OSU-OKC
07.2020 - 07.2023
  • Facilitate meetings for staff lead by myself and Exec Team
  • Acts as the line of communication between leadership and all employees
  • Creator and designer of gatherings/events
  • Reports to campus President and Stillwater for monthly reviews.

Campus Food Manager

OSU-OKC "The Hub"
10.2012 - 11.2017
  • Managing all inventory including food and supplies, focusing on customer satisfaction, quality control, food sanitation, and food-cost control
  • Leading restaurant employees with a hands-on approach, training, supervising, scheduling, evaluating, and termination of employees
  • Developing strategies for marketing and sales campaigns.

Corporate Trainer

Hooters Restaurant
03.2000 - 09.2012
  • Taught classes focusing on customer service and team building
  • Coordinated meetings with management and staff to ensure expectations are clear and goals are being established and met
  • Traveled nationally to train new hires at grand openings
  • Assisted with corporate audits for quality control of restaurants.

Education

Theater

Rose State College
01.2003

Piedmont High School
01.1999

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination
  • Project Management
  • Accounts Payable and Receivable
  • Scheduling and calendar management
  • Documentation and Recordkeeping
  • Multitasking and Organization
  • Professional Networking
  • Event Planning

References

References are available upon request.

Timeline

Staff Council President

OSU-OKC
07.2020 - 07.2023

Training & Development Coordinator

OSU-OKC
12.2017 - Current

Campus Food Manager

OSU-OKC "The Hub"
10.2012 - 11.2017

Corporate Trainer

Hooters Restaurant
03.2000 - 09.2012

Theater

Rose State College

Piedmont High School
Kristen Rowan