Kristen Ruiz

• Deliver elevated, course-by-course dining experiences for an exclusive clientele of private members and resort guests. Providing knowledgeable and personalized food and wine recommendations.
• Independently run and present all food to tables, ensuring accurate delivery, proper presentation, and timely service.
• Perform meticulous table maintenance and anticipatory service between courses. Including clearing, resetting, and preparing each table to maintain an elevated fine-dining presentation.

• Train and mentor new servers on menu offerings, resaurant specialties, membership sales, and customer engagement techniques.
• Manage high volume dining periods with effective time management and strong multitasking abilities.
• Assign sections, delegate tasks, and insure all reservations are properly set to provide a seamless service and personalized guest experiences.
• Demonstrate comprehensive knowledge of all front-of-house positions to provide support when needed.
• Assumed supervisory responsibilities 1-2 days per week, overseeing front-of-house staff, and resolving guest issues.

• Delivered exemplary dining service in a Forbes Five-Star/Five-Diamond resort restaurant, consistently exceeding rigorous hospitality standards to provide personalized, guest experiences in an ultra-luxury setting.
• Executed seamless table service for discerning clientele, including VIPs and celebrities, with meticulous attention to detail in table maintenance, pacing, presentation, and etiquette.
• Anticipated and fulfilled guest needs proactively in a fast-paced yet refined dining room, resolving issues discreetly and ensuring flawless experiences that contributed to outstanding guest feedback and repeat patronage.
• Contributed to exceptional team performance by mentoring junior staff on luxury service standards and supporting sidework to facilitate smooth operations.

Additional work history and references provided upon request.