Summary
Overview
Work History
Education
Skills
Additional Information
Groups
Timeline
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KRISTEN RUSSELL

Kaysville,UT

Summary

I am an outgoing motivated team player that loves a challenge. I have 20+ years of management and customer service experience including retail management, inside and outside sales and dental practice management for the past 10 years. I am a 110% employee and am confident I would be an asset to your team.

Overview

19
19
years of professional experience

Work History

Dental Office Manager

Lakeview Dental Syracuse
04.2014 - Current
  • I have managed Lakeview Dental for just over 10 years
  • My job duties include handling all payroll and HR responsibilities and processing contracted compensation for 6 doctors and 30 supporting staff members
  • Also consulting, offering technical and IT support for staff members, patients as well as associate doctors. Also putting systems in place for two additional practices with an additional 15+ employees and 3 associate doctors
  • I am in charge of recruiting and interviewing staff members and associate doctors, handling all HR support and technical support with the established practice management software. Assisting employees with password resets and any questions with the practice management software and additional 3rd party items in place.
  • During my time at the practice I have been able to implement new strategies and scheduling to increase production drastically from $1.4 million to $2.4 million dollars and growing.
  • At the same time of growth I have upheld the offices high bar that we have set for customer satisfaction and have maintained an NPS score of 82% I am responsible for resolving any patient grievances or satisfaction concerns.
  • I am a highly motivated and energetic team player who loves accomplishing goals, putting systems in place that help both doctors and staff members work together towards a common goal of increasing production and patient satisfaction without minimizing their experience as a valued staff member and patient of the practice.

Service Planner

Compressor Pump and Service
12.2012 - 04.2014
  • During my time at Compressor Pump and Service I was in charge of all service technicians and accounts in Utah and Idaho
  • I was over all incoming service calls as well as dispatching service technicians for both routine maintenance and service outages for all accounts
  • I was responsible for processing technicians service hours and resolving any issues or concerns with customers such as troubleshooting and/or resetting their passwords and maintaining their accounts.

UPS Freight Inside Sales Account Manager

UPS FREIGHT TRUCKLOAD
04.2010 - 12.2012
  • I was an inside sales account manager that worked with both existing UPS Freight customers as well as new potential customers by doing both cold calling and taking leads from UPS Small package
  • The territory that I was over was in the Pacific Northwest including accounts in Washington and Oregon
  • Before my time was done I was the lead inside sales account manager and would cover other territories that needed help.

Inside Sales

G.S. Harris Co
05.2007 - 04.2010
  • G.S Harris Company manufactures pre-cast stone for exterior and interior use
  • They also sell all of the supplies for installation as well as stucco
  • I was able to work with contractors, designers and individual customers helping them with all of their needs
  • This was a challenging and rewarding job as home building and construction in general can be very stressful
  • I thrived in this environment setting the customers at ease.

Outside Sales Rep

Nationwide Auto Glass
04.2005 - 05.2007
  • After a short time as a customer service rep for Nationwide Auto Glass I was promoted to outside territory sales manager over the Northern Utah territory
  • I called on both existing customers including auto body shops, and dealerships as well as insurance agents and any new prospects.

Education

High school diploma -

Skills

  • Accounts Payable
  • Accounts Receivable
  • Healthcare Management
  • Proficient in troubleshooting and problem solving to identify and resolve customer issues
  • Insurance Verification
  • Office Management
  • Practice management software technical support
  • Practice Management
  • Technical support
  • Analytical skills
  • Effective and clear communication skills
  • 20 years of management experience

Additional Information

This is a study group of Dental Office managers from both Davis and Weber county that was put together by Dr. Shane Jessen to focus on collaborating and team work within the dental field. I was asked to be a guest speaker on leading my staff with positivity and keeping morale high.

Groups

Davis and Weber County Dental Office Management Group

Timeline

Dental Office Manager

Lakeview Dental Syracuse
04.2014 - Current

Service Planner

Compressor Pump and Service
12.2012 - 04.2014

UPS Freight Inside Sales Account Manager

UPS FREIGHT TRUCKLOAD
04.2010 - 12.2012

Inside Sales

G.S. Harris Co
05.2007 - 04.2010

Outside Sales Rep

Nationwide Auto Glass
04.2005 - 05.2007

High school diploma -

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KRISTEN RUSSELL