Kristen Saoud
Sterling Heights
Summary
Efficient at optimizing service quality with a customer-centric focus while maintaining company standards of safety. Highly ethical, dependable, and reliable store operations expert with over 12 years of experience in retail and warehouse environments.
Overview
13
13
years of professional experience
Work History
Shipping & Operations Team Member
Neiman Marcus Group
08.2022 - 12.2024
- Pull, pack, and ship online orders.
- Process store transfers using RFID guns.
- Pull and process in-store pick-up orders.
- Submit FedEx claims for lost packages.
- Create FedEx call tag pick-ups for merchandise returns.
- Utilize computers and mobile printers for various tasks.
- Order and distribute supply orders.
- Process and ship repair orders.
- Respond to all email requests in a timely manner.
- Provide third-party shipping team support as first point of contact.
Returns Department Supervisor
JB Tools, Inc.
08.2020 - 08.2022
- Stage pallets and process bills and lading for outgoing freight shipments.
- Communicated with suppliers for RMA requests.
- Conducted inspections of online returns and verified eligibility for reimbursement.
- Utilized Amazon Seller Central and eBay for online resale of eligible returns
- Filed claims for reimbursement against fraudulent returns.
- Utilized online systems such as Finale Inventory, ShipStation, and WWEX.
Lead Consultant
FedEx Office Print & Ship Center
01.2017 - 08.2020
- Process domestic and international shipments with required documentation.
- Package customer items for shipment according to fragility level.
- Provide customers with accurate quotes for printing and shipping needs.
- Utilize internal order building system for complex print orders.
- Set up and operate various large-format printers and copying equipment.
- Quality check customer print orders.
- Provide training and guidance for new employees.
- Follow all safety procedures including lockout/tag out.
- Perform opening and closing procedures as a key holder.
Pro Services & Garden Department Associate
Lowe's Home Improvement
03.2014 - 12.2016
- Verify store system inventory by completing physical stock counts.
- Read store plan-o-grams to merchandise and label stock items using mobile printers and scanners.
- Sell materials, equipment, and other items from stock to customers.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Keep records on the use or damage of stock or stock-handling equipment.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Garden Center Associate
The Home Depot Inc
01.2012 - 02.2014
- Assisted with visual display maintenance and signage around the department
- Stocked shelves and rotated stock to help promote sales
- Operated forklifts to fill or empty overhead spaces and offload shipments
- Attended safety trainings to comply with regulations
Education
Associate's Degree - Digital Design
Macomb Community College
Warren, MI01.2012
High School - undefined
Fraser High School
Fraser, MI01.2009
Skills
- Multitasking & Prioritizing
- Computer Proficiency
- Attention to Detail
- Dependability
- Safety Awareness
Timeline
Shipping & Operations Team Member
Neiman Marcus Group
08.2022 - 12.2024
Returns Department Supervisor
JB Tools, Inc.
08.2020 - 08.2022
Lead Consultant
FedEx Office Print & Ship Center
01.2017 - 08.2020
Pro Services & Garden Department Associate
Lowe's Home Improvement
03.2014 - 12.2016
Garden Center Associate
The Home Depot Inc
01.2012 - 02.2014
High School - undefined
Fraser High School
Associate's Degree - Digital Design
Macomb Community College
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