Kristen Saoud
E-Commerce And Shipping Specialist
Sterling Heights,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Shipping and Operations Associate
Neiman Marcus Group
08.2022 - 12.2024
- Oversaw daily shipping operations for all outbound e-commerce orders.
- Prioritized to-do-lists and reported daily to management requests.
- Resolved customer shipping issues promptly and professionally.
- Trained and mentored new team members.
- Utilized store equipment including computers, iPads, and RFID scanners and printers to complete ongoing tasks.
- Completed store and buyer transfer requests received throughout the day.
- Ordered and distributed supply orders for store needs.
- Processed all repair orders for shipment to repair centers.
- Submitted and maintained all FedEx customer claims for missing or damaged packages.
Returns Department Lead
JB Tools, Inc.
08.2020 - 08.2022
- Managed inventory and receiving operations of returned merchandise to maintain optimal stock levels and meet expected demands.
- Communicated with leaders of other departments to maintain an even operational workflow.
- Ensured compliance with all relevant industry shipping regulations and safety guidelines.
- Implemented department procedures for streamlining processes and improving department efficiency.
- Oversaw daily operations of the department, ensuring proper training and smooth workflow.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships and maintained ongoing communications with vendors and suppliers.
Lead Consultant
FedEx Office
01.2017 - 07.2020
- Provided customers with accurate quotes for printing and shipping needs.
- Resolved customer concerns promptly by troubleshooting issues related to design files or print output quality.
- Placed work orders for machine maintenance and repairs.
- Managed multiple print projects simultaneously, ensuring timely delivery and high-quality results.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Provided training and guidance for new employees.
- Answered all incoming phone calls and inquiries.
- Processed domestic and international shipments.
- Managed online order system while completing all online orders prior to picked up dates and times.
Education
Associate of Applied Science - Digital Design And Layout
Macomb Community College
Warren 08.2009 - 12.2013
High School Diploma -
Fraser High School
Fraser 06.2004 - 06.2009
Skills
Time Management
Problem-Solving
Multitasking Abilities
Attention to Detail
Shipping Procedures
Equipment Operation
Dependability
Timeline
Shipping and Operations Associate
Neiman Marcus Group
08.2022 - 12.2024
Returns Department Lead
JB Tools, Inc.
08.2020 - 08.2022
Lead Consultant
FedEx Office
01.2017 - 07.2020
Associate of Applied Science - Digital Design And Layout
Macomb Community College
08.2009 - 12.2013
High School Diploma -
Fraser High School
06.2004 - 06.2009
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