Kristen Schmuff
Orange,CA
Summary
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
17
years of professional experience
Work History
Medical Biller
VM Medical Billing
01.2018 - 10.2023
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
Payment Poster
American Management Resources
07.2011 - 01.2018
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Managed large volumes of data efficiently and with great care on daily basis.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Reconciled accounts receivable to general ledger.
Cashier/Customer Service Representative
Wallace Ace Hardware
07.2006 - 08.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Attended paint seminar to further knowledge of supervising the Paint department.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Education
No Degree - Medical Billing And Coding
UEI College
Anaheim, CA09.2019
Skills
- Customer Assistance
- Cleaning and Sanitizing
- Customer Relations
- Guest Inquiries
- Written and Verbal Communication
- Professionalism and Courtesy
- Interpersonal Skills
- Teamwork and Collaboration
- Problem Solving Abilities
- Telephone Etiquette
- Work Task Prioritization
- Honest and Dependable
- Inventory Stocking
- Reliability and Punctuality
- Computer Literacy
- Organizational Abilities
- Cash Handling and Management
Timeline
Medical Biller
VM Medical Billing
01.2018 - 10.2023
Payment Poster
American Management Resources
07.2011 - 01.2018
Cashier/Customer Service Representative
Wallace Ace Hardware
07.2006 - 08.2008
No Degree - Medical Billing And Coding
UEI College
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