Kristen Schodts
San Antonio,TX
Summary
I am a self-motivated, dedicated, dependable operations manager with a proven track record of providing excellent customer service to fire stations in the South Texas Region. I am seeking an opportunity to further my career in a new setting and believe that I posses knowledge and experience that would be a great asset to your team.
Overview
9
9
years of professional experience
Work History
Operations Manager
Gear Cleaning Solutions
03.2022 - Current
- Manages daily operations of warehouse to guarantee gear is properly cleaned, inspected, repaired and returned in a timely manner.
- Organizes and stocks warehouse to ensure work is completed in compliance with NFPA standards.
- Collaborates with fire departments to schedule yearly inspections based on their shift schedules and needs.
- Maintains multiple databases' to keep accurate records of PPE for fire departments.
- Generates repeat business through exceptional customer service and keen response and resolutions to issues (maintains excellent customer relations).
- Efficiently manages staff by providing vital performance data, recognizing challenges, and implementing solutions.
- Achieved higher employee retention rates by fostering a positive work environment.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Leader, decision maker, and problem solver.
Administrative & Operations Assistant
Gear Cleaning Solutions
04.2019 - 02.2022
- Enhanced office productivity by managing daily operations and coordinating staff schedules.
- Supported executive team by managing calendars, and confirming scheduled appointments.
- Supported vendor relationships to ensure timely delivery of services and products.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Maintained office equipment and supplies.
- Processed invoices for timely payments.
- Answered central telephone system and directed calls accordingly.
Dispatcher
Stevens Tanker Division LLC
01.2016 - 04.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Recommended operational improvements based on tracking and analysis of route data.
- Followed established business practices, regulatory requirements and job safety protocols.
Billing Representative
Stevens Tanker Division LLC
12.2014 - 01.2016
- Reviewed and solved account and billing discrepancies.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution/
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
High School Diploma -
East Central High School
San Antonio, TX2013
Skills
- Customer Retention
- Planning and Implementation
- Organizational Management
- Performance Monitoring
- Workflow Optimization
- Client Relations
- Project Leadership
- Process Flows
- Project Scheduling
- Task Delegation
- Quality Assurance
Timeline
Operations Manager
Gear Cleaning Solutions
03.2022 - Current
Administrative & Operations Assistant
Gear Cleaning Solutions
04.2019 - 02.2022
Dispatcher
Stevens Tanker Division LLC
01.2016 - 04.2019
Billing Representative
Stevens Tanker Division LLC
12.2014 - 01.2016
High School Diploma -
East Central High School
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