Kristen Scott
Rusk,TX
Summary
Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
25
25
years of professional experience
Work History
Administrative Manager
National Scanning Electron Micrsrocopee Service
03.2015 - Current
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Completed bi-weekly payroll for twenty-six employees.
- Ensure changes in the industry were passed down to technicians
- Scheduled travel arrangements in an out of Houston for customers experiencing problems with microscopes.
Service Delivery Manager
Infocrossing
01.2003 - 02.2015
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Contributed to internal and external account reviews and Root Cause Analysis.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Supervised operations of 24-hour customer service desk staffed by ninety-eight team members.
- Planned and managed full Foundational, Product Lifecycle, and Physical Infrastructure Improvement, project lifecycles, from conception through final completion.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Facilitated completion of deliveries and verified documentation.
- Managed third-party contracts to drive delivery of required services.
Service Delivery Manager
CSC
08.1998 - 11.2001
- Contributed to internal and external account reviews.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Facilitated completion of deliveries and verified documentation.
Education
Project Management - Project Management
University of Irvine At California
Irvine California08.2013
Graduated -
Milby High School
Houston, TX07.1994
Skills
- Office Management
- Business Administration
- Project Management
- Critical Thinking
- Process Improvement
- Travel Coordination
- Workflow Planning
- Account Reconciliation
- Strategic Planning
- Staff Management
- Status Updates
- Verbal and Written Communication
- Contract Preparation
- Technical Support
- Coaching and Training
- Performance Improvement
Timeline
Administrative Manager
National Scanning Electron Micrsrocopee Service
03.2015 - Current
Service Delivery Manager
Infocrossing
01.2003 - 02.2015
Service Delivery Manager
CSC
08.1998 - 11.2001
Project Management - Project Management
University of Irvine At California
Graduated -
Milby High School
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