Kristen Serra
Kissimmee,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
15
15
years of professional experience
Work History
Call Center Receptionist
Mid Florida Dermatology And Plastic Surgery
03.2020 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls. (Up 160 calls day)
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Handled incoming referrals and called patients to schedule according
- Communicated with outside physician offices in regards to mutual patients
- Verified insurances
- Trained new receptionist hires
Customer Service Clerk
College Park Cleaners
05.2012 - 09.2019
- Coordinated smooth front office operations to effectively serve more than 50 clients each day.
- Maintained and managed customer files and databases.
- Input customer orders and payment information to coordinate quick delivery of dry cleaning orders.
- Answered phones to assist on customers on pricing, complaint issues, and kinds of services we provide.
- Maintain tidy and clean environment for customers and staff.
- Checked in customer clothing and distributed to proper cleaning staff.
Call Center Representative
Source 1
10.2008 - 01.2010
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
GED -
Orlando Technical College - Mid Florida Tech
Orlando, FL06.2005
Skills
- Performance Goals
- Customer Interaction
- Customer Service
- Conflict Resolution
- Customer Experience
- Referral Coordination
- Call Triaging
- Computer Proficiency
- Call Answering and Routing
- Customer Satisfaction
- Call Volume Analysis
- Information Updates
Timeline
Call Center Receptionist
Mid Florida Dermatology And Plastic Surgery
03.2020 - 08.2023
Customer Service Clerk
College Park Cleaners
05.2012 - 09.2019
Call Center Representative
Source 1
10.2008 - 01.2010
GED -
Orlando Technical College - Mid Florida Tech
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