Kristen Shadrick
Elkins,AR
Summary
Dynamic and detail-oriented Medical Assistant with extensive experience at Minimal Access Surgical Clinic. Proven ability in patient scheduling and EMR management, enhancing clinic efficiency. Recognized for exceptional customer service and strong phlebotomy skills, fostering trust and satisfaction among patients. A reliable team player committed to delivering quality care in fast-paced environments.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
9
9
years of professional experience
Work History
Medical Assistant, Lab Assistant, Receptionist
Minimal Access Surgical Clinic
01.2023 - 09.2025
- Assisted in patient intake processes, including collecting medical history and verifying insurance information.
- Supported healthcare team by preparing examination rooms and ensuring cleanliness of medical equipment.
- Recorded vital signs accurately during patient assessments to aid in diagnosis and treatment planning.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience and care continuity.
- Managed electronic health records for efficient retrieval of patient information and improved data accuracy.
- Adapted quickly to changing priorities in fast-paced environments while maintaining a focus on quality care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and responsiveness.
- Handled multi-line phone system, directing calls to appropriate personnel promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Referral Coordinator
Karas Health Care
11.2021 - 11.2022
- Coordinated patient referrals to specialists, ensuring timely and accurate communication.
- Managed scheduling for appointments, optimizing patient flow and reducing wait times.
- Maintained electronic health records, ensuring compliance with confidentiality regulations.
- Collaborated with medical staff to streamline referral processes and enhance service delivery.
- Assisted patients in navigating insurance requirements for specialist visits, improving satisfaction rates.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Receptionist, Phlebotomist
Fayetteville Diagnostic Clinic
12.2020 - 10.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing office workflow and client satisfaction.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Handled multi-line phone system, directing calls to appropriate staff promptly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen tracking in laboratory information systems.
- Educated patients on procedures and post-draw care to enhance understanding and compliance.
- Trained junior staff on phlebotomy techniques and best practices, fostering a collaborative work environment.
- Implemented infection control protocols to uphold high standards of cleanliness and safety during procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Pharmacy Technician
Harps Pharmacy
10.2016 - 12.2020
- Processed and dispensed medications accurately according to prescriptions and established protocols.
- Assisted pharmacists in verifying medication orders for safety and efficacy.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Educated patients on medication usage, side effects, and interactions for improved adherence.
- Trained new pharmacy technicians on operational procedures and compliance standards.
- Collaborated with healthcare professionals to provide comprehensive patient care solutions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Elkins High School
Elkins, ARSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
Timeline
Medical Assistant, Lab Assistant, Receptionist
Minimal Access Surgical Clinic
01.2023 - 09.2025
Referral Coordinator
Karas Health Care
11.2021 - 11.2022
Receptionist, Phlebotomist
Fayetteville Diagnostic Clinic
12.2020 - 10.2021
Pharmacy Technician
Harps Pharmacy
10.2016 - 12.2020
High School Diploma -
Elkins High School
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