Kristen Shaw
Park Forest,IL
Summary
To utilize outstanding customer service, and customer-facing skills to solidify myself as a valuable employee for a company that recognizes and promotes a culture that is both challenging and rewarding, as well as promotes growth and professional development from within. I am a seasoned account and logistics management professional with a solution-based mindset. I excel at working directly with customers to provide efficient resolutions as well as safe and comfortable interactions. I have outstanding multi-tasking and critical thinking skills. I work best in challenging, fast-paced work environments that present a diverse customer demographic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Distribution Coordinator
FUCHS Lubricants-SAF & Mining
04.2022 - Current
- Work with sales leadership and demand planners to understand demand on Shock Absorber Fluids (SAF) and main Mining products
- Gaining input from key customers to understand their logistical needs to fulfill orders through tank indication, monitoring levels and direct communication as needed
- Manage logistics network of SAF business including inventory onsite, railcars and their movements, and bulk truck transit across the border to support our OTIF strategy
- Make sure key Mining products are fulfilled at the various warehouses through coordination with sales, planning and logistics teams
- Responsible for supporting and ensuring proper stock transfer levels and fulfillment for SAF and Mining warehouse locations
- Work with sales and planning team to understand bulk oils/ fluids customer requirements and help with providing input to planners, logistics, operations, and sales to fulfill the demand of customers by location
- Provide scheduling coordination for our Huntington site in support of improving our overall supply to demand and meeting the needs of the customer through S&OP process.
Lead Customer Solutions Manager
FUCHS Lubricants-OEM
- Manage all OEM Division, Aftermarket, and Distributor Accounts
- Managing all Day-to-Day inquiries or issues; including but not limited to inventory analysis, order entry, scheduling adjustments, and Sales Team Support
- Duties also include the tracking and ordering of imported materials from our over-sea’s affiliates to our US based warehouses and customers.
Sr. Account Specialist
INEOS Nitriles
01.2017 - Current
- Manage all NA Sales Orders for our domestic and export customers to all destinations satisfying activities which begin with order entry, ends with the product delivery and customer invoicing, and continues with post transactional support including, but not limited to:
- Vendor Managed Inventory (VMI)
- Vetting Customer ordering vs
- Forecast
- Order-to-Cash (OTC)
- Dispute resolution
- Customer relationship management
- Offering appropriate Technical Services or facilitating an appropriate contact point
- Product & customer set-up/management within SAP
- Goods issue, invoicing and end-of-month closing
- Planning & scheduling the manufacturing, loading, and delivery of material.
Account Executive II
Hazmat Truck Fleet, Echo Global Logistic
01.2016 - 01.2017
- Build strong relationships with customers and internal partners
- Execute day-to-day transportation needs, including scheduling, tracking, and tracing shipments, and communicating status updates with the broader team
- Identify issues, utilize resources to determine the best course of action, and implement solutions
- Partner with Account Managers to understand customer processes and identify areas for improvement
- Respond to customer inquiries and provide updates in a timely manner
- Maintain daily reporting schedule utilizing internal systems
- Generate and maintain up-to-date and accurate customer records and shipment documentation
Dispatch/Operations Clerk
Roadrunner Transportation
01.2013 - 01.2014
- My duties included processing the daily scheduling and delivery of freight for Roadrunner’s corporate and consumer accounts
- I provided customer service to internal and external teams to ensure the prompt recovery and delivery of freight
- I organized and scheduled driver pick-ups and deliveries
- I efficiently and courteously processed all freight claims and reimbursements
- Accomplishments
- Initiated and lead several customer service improvement initiatives and projects
- Lead cash handling associate for all cash (no contract) accounts
- Initiate and implemented the new FedEx claims process
- Initiated and implemented the new process for the recovery and resolution of undeliverable freight
- New Talent training and coaching
Admissions Advisor
- I was responsible for advising & counseling students in various degree & certificate programs
- I provided accurate information regarding academic programs, application requirements & enrollment procedures
- I facilitated meaningful internal and external interactions that promoted the completion of common business goals
- I provided Admissions related information to students who typically were at least one year out of high school & beyond while exercising the highest level of customer service integrity and complying with state and local guidelines
- Accomplishments
- Consistently met and exceeded enrollment and contact goals
- Participated in the interview and training process of newly hired talent
- Recognized as CEC’s Best of the Best
- Received Employee of the month award 4 times throughout tenure
- Initiated and lead multiple teams building and coaching initiative in the Admissions department.
Education
No Degree - Business Administration And Management
Tennessee State University
Nashville, TNCertification - Certified Scrum Master
Coursera
09.2023
High School Diploma -
Rich Township High School
Olympia Fields, IL05.2000
Skills
- Solution-based mindset
- Advanced User of PeopleSoft, Sales Force, Kronos, and Oracle
- Consultation, Account Management, Technical Support
- Proven track record in leadership, customer service, and account management environments
- Cash Handling and Accounts Receivable experience
- Inventory Analysis and Reconciliation
- Freight Scheduling (Rail and Truck)
- Scrum Processes
- Sprint Planning
- Backlog Management
- Acceptance Criteria
- Agile Principles
- Agile Best Practices
- Team Meetings
- Change Management Process
- Software Process Management
- Project Management
- Risk Identification
- Customer Requirements Analysis
- Team Engagement
- Safe Environment Planning
- Collaborative Mindset
- Relationship Issues Management
- Standardized Methodologies
- Customer Satisfaction
- Complex Problem-Solving
- Efficient Work Breakdown Structuring
- Identifying Backlogs
- Release Planning
Certification
Certified Scrum Master Certification
Timeline
Sales & Distribution Coordinator
FUCHS Lubricants-SAF & Mining
04.2022 - Current
Sr. Account Specialist
INEOS Nitriles
01.2017 - Current
Account Executive II
Hazmat Truck Fleet, Echo Global Logistic
01.2016 - 01.2017
Dispatch/Operations Clerk
Roadrunner Transportation
01.2013 - 01.2014
Lead Customer Solutions Manager
FUCHS Lubricants-OEM
Admissions Advisor
No Degree - Business Administration And Management
Tennessee State University
Certification - Certified Scrum Master
Coursera
High School Diploma -
Rich Township High School
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