Kristen Sheffield

With over 15 years of experience in the retail and fashion industry, I am a passionate and driven leader who strives to deliver exceptional results and client experiences. As the General Manager at Ralph Lauren, I excel in building high performing teams and leveraging key metrics for strategic planning and execution of company initiatives, achieving 8M+ in yearly revenue. I also create a consistent client experience aligned to the RL brand expectations, and inspire my team to achieve our shared vision and goals. I value diversity, collaboration, and innovation, and I believe that these are the key elements of a successful and inclusive store culture. In my current role, I leverage my skills in merchandising, talent management, and technology to optimize the store operations and performance. I have direct responsibility for sourcing, recruiting, and retaining high-performing talent, and providing them with continuous feedback and coaching. I also champion the use of new technology to support new ways of selling and more ways to shop, and to drive business results.