Kristen Shields
Rock Hill,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Scott A. Mayerberger M.D.PC
09.2017 - 12.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Prior Authorizations
Head Medical Assistant
Dr. Bashir Ahmed
08.2013 - 09.2017
- Improved patient satisfaction by streamlining check-in procedures and reducing wait times.
- Enhanced clinic efficiency by implementing an electronic health record system for better data management.
- Reduced errors in medical billing by conducting regular audits and providing staff training on insurance policies.
- Maintained a clean and organized work environment, ensuring compliance with safety and hygiene standards.
- Assisted physicians with examinations, procedures, and treatments to ensure optimal patient care.
- Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.
- Coordinated schedules of multiple providers to optimize appointment availability for patients.
- Managed the inventory of medical supplies, placing orders as needed to prevent stockouts or wastage.
- Implemented quality control processes to reduce instances of misdiagnosis or improper treatment plans.
- Monitored vital signs of patients during visits, alerting physicians to any abnormalities requiring immediate attention.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Health Service Assistant
Mildred Mitchel Bateman Hospital
09.2006 - 10.2013
- Improved patient satisfaction by providing timely and accurate health services assistance.
- Enhanced the efficiency of medical staff by diligently managing administrative tasks and patient scheduling.
- Streamlined patient intake procedures, resulting in decreased wait times and increased patient satisfaction.
- Assisted nurses with routine medical tasks, ensuring proper care for all patients.
- Provided compassionate support for patients, addressing their concerns and assisting with daily living activities.
- Effectively managed patient records, ensuring confidentiality and accuracy throughout the treatment process.
- Facilitated smooth transitions between healthcare providers by coordinating appointments and sharing vital information as needed.
- Advocated for individualized care plans that addressed patients'' unique needs while adhering to established protocols and guidelines within the facility''s framework.
- Contributed to a positive work environment by consistently demonstrating professionalism and a commitment to teamwork.
Education
Medical Assistant
Branford Hall Career Institute
Bohemia, NY05.2014
Skills
- Patient-Focused Care
- Medical Office Administration
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- EMR / EHR
- Vital Sign Monitoring
- EKG
Timeline
Medical Assistant
Scott A. Mayerberger M.D.PC
09.2017 - 12.2023
Head Medical Assistant
Dr. Bashir Ahmed
08.2013 - 09.2017
Health Service Assistant
Mildred Mitchel Bateman Hospital
09.2006 - 10.2013
Medical Assistant
Branford Hall Career Institute