Kristen Shoaf
Mechanicsville,VA
Summary
Office manager with extensive experience at Shoaf Automotive Service, recognized for exceptional customer service and data management skills. Proficient in Microsoft Excel and effective communication, consistently maintained balanced budgets while enhancing client satisfaction. Demonstrated ability to drive operational efficiency and cultivate a positive work environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Shoaf Automotive Service
07.2023 - 01.2025
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Assistant
Shenandoah University
08.2019 - 05.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with current/future staff and students via phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized and planned social + academic events.
Retail Associate
Cracker Barrel Old Country Store
01.2018 - 01.2019
- Maintained clean and welcoming store environment to enhance overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UT05-2026
High School Diploma -
Mechanicsville High School
Mechanicsville, VA06.2019
Skills
- Customer service
- Office administration
- Data management
- Scheduling
- Clear oral/written communication
- Office management
- Microsoft Excel
- Microsoft teams
Timeline
Office Manager
Shoaf Automotive Service
07.2023 - 01.2025
Office Assistant
Shenandoah University
08.2019 - 05.2020
Retail Associate
Cracker Barrel Old Country Store
01.2018 - 01.2019
Bachelor of Science - Accounting And Finance
Western Governors University
High School Diploma -
Mechanicsville High School
Similar Profiles
Carrie HeglerCarrie Hegler
Assistant Property Manager at Byerly, Shoaf & Co.Assistant Property Manager at Byerly, Shoaf & Co.
Abram FriesAbram Fries
Machine Operator at Shoaf Machine And ToolMachine Operator at Shoaf Machine And Tool
John MatiasJohn Matias
Mechanical Technician at T&d Automotive ServiceMechanical Technician at T&d Automotive Service
Joseph GormanJoseph Gorman
Service Leader at ChipotleService Leader at Chipotle
Samantha SauerSamantha Sauer
Customer Service Representative at Miller & RhoadsCustomer Service Representative at Miller & Rhoads