Kristen Simcox
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Care Specialist/Referral Coordinator/Medical Assistant
Sentara Medical Group
11.2022 - Current
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Improved patient outcomes by closely monitoring vital signs and promptly reporting any changes to medical staff.
- Maintained accurate records of all patient interactions, including medication administration, treatments provided, and observations made during shifts.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Managed medication administration process with accuracy and attention to detail, preventing adverse reactions or complications from dosage errors.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Assessed patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
- Maintained a clean, safe, and organized environment for patients by diligently adhering to infection control protocols and properly disposing of hazardous materials.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Dental Office Administrator
Vibrant Smile Dentistry
01.2022 - 11.2022
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to office protocols.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Inside Sales/Accounting/GSA Manager
Rayco Supply, Inc.
04.2017 - 08.2019
- Reduced costs for the organization by effectively negotiating favorable contract terms with suppliers and vendors.
- Ensured compliance with all legal requirements by diligently monitoring contracts and maintaining up-to-date knowledge on regulations.
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Enhanced company reputation by delivering exceptional customer service during all interactions with clients and prospects.
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
- Developed strong product knowledge through continuous training sessions, staying current with company offerings and updates.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Education
MBA - Business Administration
Old Dominion University
Norfolk, VA08.2025
Bachelor of Science - Health Administration
Old Dominion University
Norfolk, VA05.2023
Associate of Science - General Studies
Tidewater Community College
Virginia Beach, VA12.2020
No Degree - Emergency Medical Technician- Basic
City of Virginia Beach Department of Emergency Medical Services Academy #60
Virginia Beach, VA07.2023
Skills
- Medical Terminology
- Payment Collection
- Medical Office Administration
- HIPAA Compliance
- Patient-Focused Care
- Patient Flow Management
- CPR
- Reliable Team Player
- EMR / EHR
- Adaptable
- Patient Relation
- Schedule Management
- Workflow Coordination
- Time Management
- Active Listening
- Problem Solving
- Computer Literacy
- Ethical Conduct
- Conflict Resolution
- Stress Management
- Critical Thinking
- Empathy and Compassion
- Attention to Detail
- Insurance Billing
- Delegation Skills
- Analytical Skills
- Professionalism
- Goal Setting
- Staff Supervision
- Continuous Learning
- Organizational Skills
- Resource Allocation
- Written Communication
- Motivational Skills
- Performance Monitoring
- Interpersonal Skills
- Oral Communication
- Multitasking Abilities
- Staff Management
- Problem Resolution
- Decision-Making
- Performance Reviewing
- Hiring and Training
- Managing Operations and Efficiency
Activities
- Tau Sigma National Honor Society
- Dean's List- 2021-2023
- EMT-B Certification- 2023
- Employee of the Quarter- 3rd Quarter- Sentara Family Medicine Thoroughgood
Timeline
Patient Care Specialist/Referral Coordinator/Medical Assistant
Sentara Medical Group
11.2022 - Current
Dental Office Administrator
Vibrant Smile Dentistry
01.2022 - 11.2022
Inside Sales/Accounting/GSA Manager
Rayco Supply, Inc.
04.2017 - 08.2019
MBA - Business Administration
Old Dominion University
Bachelor of Science - Health Administration
Old Dominion University
Associate of Science - General Studies
Tidewater Community College
No Degree - Emergency Medical Technician- Basic
City of Virginia Beach Department of Emergency Medical Services Academy #60
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