Kristen Simcox
Virginia Beach,VA
Summary
Results-driven administrative professional with extensive experience in fast-paced, complex environments. Adept at providing high-level administrative and operational support, managing schedules, coordinating meetings, and maintaining confidential records with accuracy and discretion. Skilled in data analysis and process improvement to streamline workflows, enhance efficiency, and support organizational objectives. Proven ability to collaborate across departments, support executive teams, and manage multiple priorities while consistently exceeding goals and deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Sentara Princess Anne Hospital
08.2025 - Current
- Provide high-level administrative support to C-Suite executives, including calendar management, travel arrangements, and meeting coordination.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Prepare, edit, and proofread correspondence reports, presentations, and confidential documents.
- Manage executive communications, including emails, phone calls, and inquiries, triaging and prioritizing urgent matters efficiently.
- Coordinate complex schedules and logistics for board meetings, executive retreats, and internal/external events.
- Conduct research and compile data for reports, presentations, and strategic decision-making.
- Maintain confidential and sensitive information with discretion and professionalism.
- Act as a liaison between executives, staff, and external stakeholders to streamline communications.
- Support project management initiatives, tracking deadlines, deliverables, and follow-ups.
- Oversee office operations, including vendor coordination, expense reporting, and procurement as needed.
- Implement process improvements to increase efficiency and organizational effectiveness.
- Manage physician payment authorization workflows, drafting approvals and coordinating timely, accurate payments in accordance with contractual agreements.
- Develop and produce internal newsletter for two hospitals, communicating key updates, organizational initiatives, and important hospital information to staff.
Operations Coordinator
Sentara Virginia Beach General Hospital
02.2024 - 08.2025
- Key driver in the standardization of call-pay guidelines across all hospital inpatient units.
- Facilitate communication between leadership of varying departments, resulting in increased efficient day-to-day operations.
- Successfully, and continuously, maintain and process payroll for a team of 75 employees, utilizing API software.
- Collaborate weekly with unit leaders to set and achieve departmental needs and goals, resulting in process improvement.
- Diligently manage inventory par, ensuring that stock levels are maintained efficiently and in alignment with operational needs.
- Utilizing Excel, provide weekly comprehensive reports on the unit's efficiency, promoting key performance metrics.
- Ensure compliance with HIPAA regulations by always safeguarding confidential patient information.
- Manage and oversee unit personnel records, ensuring compliance with education requirements, Family and Medical Leave Act (FMLA) documentation, and documentation of disciplinary actions.
- Track and report time and attendance for all unit employees to include sick time and paid time off, escalating to nurse manager at four occurrences.
- Complete unit-specific audits based on DNV Survey expectations, adjusting as necessary for successful accreditation, without adverse findings.
- Acting as the safety coach for the unit, ensuring comprehensive implementation of protocols to uphold the safety of both staff and patients, ultimately resulting in higher patient and team member satisfaction.
- Design and distribute bi-weekly newsletter to the hospital campus, utilizing Canva, improving processes and educational awareness, enhancing patient experience.
- Collaborate with nursing leadership to design policy and procedure centered around the avoidance of hospital acquired pressure injuries (HAPIs).
- Team member working in collaboration with clinical nurse manager on Over the Bed Table WAVE Initiative for entire health system.
Referral Coordinator/Medical Assistant
Sentara Family Medicine Physicians
11.2022 - 02.2024
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Contributed to patient education by providing relevant information about their referral process and expectations.
- Perform patient care and administrative related tasks based on training, education, and competency evaluations, and as delegated by and under the direction/supervision of the physician, nurse practitioner, or physician assistant.
- Prepare patients for exams and procedures, assist with examinations and minor procedures, collect and prepare lab specimens.
- Taking vital signs and documenting in electronic health records.
- Schedule appointments, answer and triage phone calls.
Dental Office Administrator
Vibrant Smiles Family & Cosmetic Dentistry
01.2022 - 11.2022
- Enhanced patient satisfaction by implementing thorough insurance verification and ensuring accuracy in billing processes.
- Effectively coordinated staff schedules to maintain optimal coverage during peak hours and employee vacations.
- Lead team meetings to foster collaboration among staff, ensuring concerns and issues were promptly addressed.
- Ensured strict adherence to Medicaid regulations and maintained compliance standards, successfully completing a Medicaid audit with no negative findings.
- Supported dentists in treatment coordination, ensuring patients received personalized care plans tailored to their needs.
- Consistently delivered exceptional customer service by promptly and professionally addressing patient inquiries.
- Optimized financial operations by efficiently managing accounts receivable processes, ensuring timely payments from patients and third parties, and reducing outstanding receivables by 80%.
- Reviewed and revised practice policies as needed to enhance efficiency, adaptability, and the overall success of daily operations.
- Evaluated employee performance and provided constructive feedback to support skill development and improvement.
Inside Sales Representative/GSA Manager/Accounting Clerk
Rayco Supply, Inc.
04.2017 - 08.2019
- Ensured compliance with all legal requirements by closely monitoring contracts and staying informed on current regulations.
- Enhanced relationships with existing customers by consistently following up on inquiries and promptly addressing concerns.
- Assisted outside sales representatives by preparing quotes, processing orders, and scheduling appointments for product demonstrations.
- Built extensive product knowledge through ongoing training sessions, staying up-to-date with company offerings and updates.
- Decreased outstanding account receivable balances 60% by diligently following up on overdue invoices and negotiating payment arrangements with clients.
Education
MBA - Project Management
Old Dominion University
Norfolk, Virginia, VA01-2025
Bachelor of Science - Health Administration
Old Dominion University
Norfolk, Virginia, VA01-2023
Skills
- Communication & Influence
- Operational & Systems Thinking
- Emotional Intelligence
- Decision-Making Under Pressure
- Ethical Judgement & Compliance Awareness
- Attention to Detail & Risk Mitigation
Accomplishments
- Assisted with Over the Bed Table Replacement project, resulting in improved patient safety, enhanced infection prevention, and operational efficiency for staff.
- Managed the unit-level Workstation on Wheels (WoW) Replacement Project, reducing equipment downtime and supporting more efficient clinical workflows.
Affiliations
- Member, Tau Sigma National Honor Society
- Member, The National Honor Society
- Member, ERG Women in the Workplace
- Member, HEART Committee
- Panelist & Event Organizer, HER Health For All Seasons
- Member, Sentara Virginia Beach Hospital Auxiliary
- Board Member, Sentara Princess Anne Hospital Auxiliary
Certification
- Graduate Certificate in Project Management
- Lean Six Sigma Green Belt
- Nationally Registered Emergency Medical Technician- Basic (EMT-B)
Timeline
Administrative Assistant II
Sentara Princess Anne Hospital
08.2025 - Current
Operations Coordinator
Sentara Virginia Beach General Hospital
02.2024 - 08.2025
Referral Coordinator/Medical Assistant
Sentara Family Medicine Physicians
11.2022 - 02.2024
Dental Office Administrator
Vibrant Smiles Family & Cosmetic Dentistry
01.2022 - 11.2022
Inside Sales Representative/GSA Manager/Accounting Clerk
Rayco Supply, Inc.
04.2017 - 08.2019
MBA - Project Management
Old Dominion University
Bachelor of Science - Health Administration
Old Dominion University