Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Sizemore

Washington,DC

Summary

Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. I have a lot of skills and compassion towards patients and families in need. That is why I have so much heart for the job I am seeking.

Overview

8
8
years of professional experience

Work History

Amazon Temp Customer Service for Truck Drivers

Amazon
11.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dialysis Technician

Frensenius Kidney Care
08.2019 - 11.2020
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.

Medical Receptionist

ReVida Recovery
05.2017 - 08.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Medical Receptionist

Wellmont Health System
04.2016 - 05.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Patient Care Technician

Select Specialty Hospital
01.2014 - 04.2016
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Collected and transported specimens to prepare for lab testing.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Education

High School Diploma -

Union High School
Big Stone Gap, VA
05.2013

Skills

  • Strong Work Ethic
  • Self-motivation and discipline
  • Dependable and reliable
  • Vital signs monitoring
  • Patient Observation
  • Hemodialysis Procedures
  • Infection control standards
  • Patient Education
  • Patient Care
  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry

Timeline

Amazon Temp Customer Service for Truck Drivers

Amazon
11.2020 - 12.2021

Dialysis Technician

Frensenius Kidney Care
08.2019 - 11.2020

Medical Receptionist

ReVida Recovery
05.2017 - 08.2019

Medical Receptionist

Wellmont Health System
04.2016 - 05.2017

Patient Care Technician

Select Specialty Hospital
01.2014 - 04.2016

High School Diploma -

Union High School

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Kristen Sizemore