KRISTEN SMILEY
Metairie,LA
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. I am willing and able to learn new things
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
31
31
years of professional experience
Work History
Supervisor Wet Chemistry Department
Pace Analytical
10.2021 - Current
- Hire, train and retain analysts for the department to be able to run analysis by the methods and SOPs accordingly
- Approve timecards for payroll
- Order supplies needed for our job daily
- Perform quality control and implement new procedures as needed
- Revise SOPs as needed
- Investigate audit findings and come up with solutions to the problem
- Conduct weekly meetings
- Conduct monthly one on ones with each team member
- Management of disposal for the department (HAZMAT) certification
- Manage the everyday productivity for the department
- Hold staff accountable including disciplinary actions
- Promote team building activities during our weekly meetings
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Educated staff on organizational mission and goals to help employees achieve success.
Supervisor Client Services
Pace Analytical
04.2017 - Current
- Supervise Sample Receiving, Bottle Prep, Disposal
- Make sure that all samples that come in are logged in and sent to the lab withing hold time.
- Order all supplies for bottle kits, SR, and barrels for disposal.
- Attend all 3P meetings for each department.
- Hire and train all new hires. Cross train existing team to be more proficient.
- Handle all sub coolers from other labs.
- Scan all invoices to corporate for payment.
- Supervise the consignment room to insure supplies are received in a timely manner.
- I have been to Tuscaloosa to retrain all 4 of the new SR staff at that location.
- Helped coordinate the move to the new facility in TU.
- Put processes in place for the new staff in the new building to have things move in a smooth flowing motion.
- Been acting Supervisor of the TU sample receiving team, coordinating weekly meetings and doing training in Teams to get them all on the same page.
- Working on updating the SOP for TU receiving to include both 25 and 35 receiving procedures.
- Assisting in the wetchem department for the past few weeks while they do not have a supervisor. I have assisted in validating data to ensure that results go out to the clients.
- I have assisted in helping where needed or asked of me.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 04.2017
- Inbound Call Representative.
- Answer 35-45 calls daily (Providers, Veterans, and VA.)
- Assist with accurate information about appointments.
- Update the authorization to reflect appointment date and time.
- Complete all assessments for the documentation to reflect appointment, and phone conversation.
- Able to read VA consults and detect errors in authorization details.
- Can properly task to the appropriate team to make changes or adjust authorizations.
- Can confidently de-escalate a supervisor request on a call.
- Continually meets and exceeds company goals for monthly audits.
- Assist in helping co-workers when needed, with complex authorization issues.
- Assist in training all new hire personnel and help them transition smoothly into the call center environment.
- Volunteer for any and all overtime offered.
- Trained on Med docs for overtime.
- Willing to assist in any way to learn and grow in my career.
- Continually leads by example, always a team player.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Cashier
Dollar Tree
11.2015 - 03.2016
- Responsible for scanning and bagging customer purchases.
- Collect cash, check and credit card payments.
- Putting all re-shops in the appropriate places.
- Greet all customers entering the store.
Lab Assistant
Sapphire Botanicals
09.2014 - 01.2016
- Assist in filling all customer orders.
- Package and ship orders to correct customer address.
Credit Resolution Sr Rep II
Ochsner Medical Center
05.2012 - 07.2014
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Verified patients' eligibility and claims status with insurance agencies.
- Maintained strict patient and physician confidentiality.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Responded to correspondence from insurance companies.
- Posted and adjusted payments from insurance companies.
- Confidently and adeptly handled claim denials and/or appeals.
- Evaluated patients' financial status and established appropriate payment plans.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Trained new staff as needed by management.
- Kicked off Hospital check runs as needed for old system.
- Processed Hospital claims primarily for Blue Cross and Humana.
- Chosen employee of the month twice and employee of the quarter once
Patient Accounts Customer Service Representative
Ochsner Medical Center
03.2012 - 07.2014
- Assisted patients with billing questions
- Answered up 75 calls per day
- Posted patient credit card payments
- Identified and resolved patient billing and payment issues
- Properly checked patient’s demographics per HIPPA regulations.
- Fulfilled PACS compliance with phone times of 3 minutes and a follow up of 2 minutes.
- Received monthly awards for patient satisfaction surveys of 98% or higher.
- Received monthly awards for payment plans and payments collected.
Posting Clerk
Coface Collections
05.2007 - 03.2012
- Processed accounts receivable and accounts payable.
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Reconciled company bank, credit card and line of credit accounts.
General Manager
Domino's Pizza
01.1994 - 06.2007
- Hired and trained 15 of staff.
- Exceeded company objectives with hitting record goals set by previous managers.
- Maintained high performance evaluations by training staff, and customer expectations daily.
- Chosen as a Top Gun Manager 6 times in 10 years. The company only chose 15 Managers out of 62 to participate in a company gathering.
- Handles all hiring, firing, and retaining of store employees.
- Handles all inventory ordering, and maintaining profits and loss weekly.
- Given 3 Golden Whistle awards by team members promoted to General Managers
Education
BS - Business Management
McNeese State University
Lake Charles, LA01.1998
High School Diploma - undefined
East Jefferson High School
Metairie, LA01.1994
Skills
- Attention to detail
- Highly motivated
- Eager to learn
- Fast Learner
- Customer service
- Schedule coordination
- Budget planning
- Scheduling meetings
- Document control
- Expense tracking
- Report generation
- Staff training and development
- Team building
- Employee onboarding
- Training and coaching
- Payroll processing
- Inventory control
- Document management
- Workflow planning
- Event coordination
- Policy and procedure modification
- Expense reporting
- Spreadsheet and database creation
- Vendor engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Team leadership
- Active listening
- Effective communication
- Microsoft office
- Employee supervision
- Task prioritization
- Self motivation
- Coaching and mentoring
- Analytical thinking
- Goal setting
Timeline
Supervisor Wet Chemistry Department
Pace Analytical
10.2021 - Current
Supervisor Client Services
Pace Analytical
04.2017 - Current
Patient Service Representative
Triwest Healthcare Alliance
01.2016 - 04.2017
Cashier
Dollar Tree
11.2015 - 03.2016
Lab Assistant
Sapphire Botanicals
09.2014 - 01.2016
Credit Resolution Sr Rep II
Ochsner Medical Center
05.2012 - 07.2014
Patient Accounts Customer Service Representative
Ochsner Medical Center
03.2012 - 07.2014
Posting Clerk
Coface Collections
05.2007 - 03.2012
General Manager
Domino's Pizza
01.1994 - 06.2007
High School Diploma - undefined
East Jefferson High School
BS - Business Management
McNeese State University
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