Kristen Smith

· Applied chemical solutions on building surfaces to eliminate pests.

· Responded to customer inquiries and complaints regarding pest control services and solutions.

· Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.

· Responded to customer phone calls and emails quickly to maximize service and improve retention rates.

· Completed required treatment documentation while on-site and returned paperwork to office for processing.

· Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

· Performed general pest control solutions such as bed bug and termite inspections and treatments.

· Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.

· Inspected commercial and residential buildings and structures for pest issues.

· Adhered to most stringent safety procedures when applying chemicals.

· Inspected equipment for proper functionality to effectively facilitate application.

· Submit customer invoices in a timely and accurate manner.

· Maintain and update all activities and customer records on a regular basis.

· Commercial and residential route management.

· Maintain records for audit purposes.

· Maintain accurate records on sanitization for commercial accounts.

· Daily communication with customers for quality control.

· Responsible and maintain records for 300 customers a month.

· Fostered excellent service leading to positive online reviews.

· Prepared detailed reports to provide information on pest activity and recommend corrective actions.

· Performed routine maintenance on pest control equipment to manage wear and tear.

· Successfully conducted integrated pest management practices in residential, commercial, and industrial settings.

· Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.

· Prepared reports and kept detailed records of pest control activities.

· Drove to customer residences and places of business to inspect for pests.

· Educated and advised customers on preventive measures to reduce pest infestations.

· Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.

· Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.

· Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.

· Utilized computer software to manage customer information and service scheduling.

· Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.

· Updated reports, managed accounts, and generated reports for company database.

· Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

· Communicated corporate objectives to various divisions such as, the Court, Probation Office & Social workers to meet deadlines and adhere to court ordered treatment.

· Maintain 82 beds in-patient drug and alcohol facility.

· Correspond for clients’ legal obligations to the Santa Clara County health and hospital systems.

· Court liaison - Attended court appearances with clients.

· Group Counseling facilitator, building client relations.

· Monitored office inventory activities and submitted requisitions for facility supplies.

· Assisted management with special projects to complete all tasks by deadlines.

· Answered phone calls and responded to inquiries from Judges, PO Officers, Parole Officers, Social Workers, family court, clients, and other external contacts.

· Managed files, spreadsheet tracking, documentation, client information collection (HIPPA compliant)

· Maintained office calendars to track important dates and deadlines.

· Updated databases and contact lists to always ensure accuracy.

· Created presentations and other materials to support organizational activities.

· Developed and implemented organizational systems to streamline daily operations.

· Prepared detailed documents and reports in adherence administrative processes.

Worked closely with others to accomplish timely invoicing and accounts receivables.