Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristen Smith

Brunswick,OH

Summary

Accomplished Retail Store Manager with a proven track record at Rite Aid, enhancing store sales through innovative marketing strategies and meticulous inventory control. Expert in fostering customer relationships and leading teams with a blend of strong multi-tasking and problem-solving skills. Achieved significant growth by focusing on shrinkage control and customer service excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Rite Aid
12.2011 - 09.2024
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Interacted well with customers to build connections and return business.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Completed point of sale opening and closing procedures.
  • Submitted orders for new inventory.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Completed routine store inventories.
  • Approved regular payroll submissions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Owner

Nova’s Internet Cafe
09.2010 - 10.2011
  • Oversaw daily business activities.
  • Built strong relationships through customer interactions.
  • Cultivated and sustained robust client relationships, leading to continuous repeat business.
  • Managed daily operations, ensuring tasks were completed accurately and efficiently by team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Retail Store Manager

Rite Aid
12.2003 - 09.2010
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Assisted with hiring, training and mentoring new staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Submitted orders for new inventory.
  • Completed routine store inventories.

Education

High School Diploma - Requirements

Avon Lake High School
Avon Lake, OH

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Stockroom management
  • Friendly and outgoing
  • Dependable and reliable
  • Scheduling
  • Stock management
  • Shift scheduling
  • Store opening and closing
  • Shrinkage control

Accomplishments

  • Supervised 2 teams of 11 staff members. Picked by upper management to manage two Rite Aid stores.

Certification

Ohio Certificate in Food Safety

Timeline

Retail Store Manager

Rite Aid
12.2011 - 09.2024

Owner

Nova’s Internet Cafe
09.2010 - 10.2011

Retail Store Manager

Rite Aid
12.2003 - 09.2010

High School Diploma - Requirements

Avon Lake High School

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Kristen Smith