Summary
Overview
Work History
Skills
Certification
Timeline
Generic

KRISTEN SMITH

Orlando,United States

Summary

Manager with over a decade of expertise in team leadership, quality assurance, and customer retention, driving success across diverse roles. Demonstrates a visionary approach to streamlining operations, enhancing customer experiences, and optimizing audit processes, consistently exceeding performance targets. Committed to leveraging innovative strategies and collaborative efforts to foster growth and efficiency in dynamic environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

SAE Restaurant Manager

Universal Orlando
03.2025 - Current
  • Overses daily operations, ensuring adherence to health and safety standards.
  • Manage staff scheduling, optimizing labor costs while maintaining service quality.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • AOR's include TSAT and GSAT
  • Developed and enforced standard operating procedures to streamline workflows.

QSR/Seasonal CC

Universal Orlando
03.2023 - Current
  • Assist guests efficiently, ensuring satisfaction and smooth operations.
  • Handle transactions accurately, maintaining financial integrity.
  • Collaborate with team to enhance customer experience and service quality.
  • Resolve customer issues promptly, improving overall guest satisfaction.
  • Adapt to dynamic work environment, contributing to team success.
  • Deliver exceptional customer service at Universal Orlando, ensuring guest satisfaction through efficient order processing and friendly interactions.

Recovery Audit Specialist

Change Healthcare (Formerly Emdeon)
06.2015 - 05.2018
  • Streamlined audit processes, reducing turnaround time and increasing efficiency. Consistently exceeded performance targets, contributing to department’s success.
  • Meticulously reviewed claims data, ensuring accuracy in recovery audits. Implemented quality control measures, minimizing errors and maximizing recoveries.
  • Meticulously reviewed and validated claim data, ensuring utmost accuracy and compliance with industry regulations and company policies.

Document Imaging Operator

Emdeon
08.2013 - 06.2015
  • Processed high volumes of documents, ensuring accuracy and efficiency in digital archiving.
  • Reduced document retrieval time by implementing systematic indexing, enhancing team productivity.
  • Utilized imaging software to convert paper records into digital formats, improving data accessibility.
  • Collaborated with IT to troubleshoot and resolve imaging system issues, minimizing downtime.
  • Maintained quality control standards, ensuring compliance with data management protocols.

Flow Team Lead

Target Superstore
10.2011 - 08.2013
  • Led a team to optimize stock flow, improving efficiency and reducing restock time.
  • Coordinated inventory processes, achieving reduction in stock discrepancies.
  • Trained and mentored team members, enhancing productivity and team cohesion.
  • Implemented new procedures, resulting in a 7% increase in on-shelf availability.
  • Led flow team operations, optimizing inventory management and streamlining processes. Improved stock accuracy and reduced backroom congestion, enhancing overall store efficiency.

Skills

  • Team Leadership
  • Quality Assurance
  • Critical thinking
  • Work Planning and Prioritization
  • Strategic planning
  • Supervisory skills

Certification

DLT round 45 - December 2024

ServSafe Certified - April 2025

AllerTrain Certified - April 2025


Timeline

SAE Restaurant Manager

Universal Orlando
03.2025 - Current

QSR/Seasonal CC

Universal Orlando
03.2023 - Current

Recovery Audit Specialist

Change Healthcare (Formerly Emdeon)
06.2015 - 05.2018

Document Imaging Operator

Emdeon
08.2013 - 06.2015

Flow Team Lead

Target Superstore
10.2011 - 08.2013

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KRISTEN SMITH