Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Kristen Southworth

Lexington,KY

Summary

Proactive leader with 5+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue through a data driven approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chief Operations Officer

NORTH LIME COFFEE & DONUTS
01.2021 - Current
  • Enhance company growth by identifying new market opportunities and developing expansion strategies.
  • Formulate analysis assessments to make informed decisions on proposed projects.
  • Devise and presented business plans and forecasts to leadership.
  • Accelerate product development cycles through efficient project management techniques.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led cross-functional teams to open new locations within budget constraints.
  • Spearheaded technological advancements that streamlined workflows while maintaining.

Store Manager

NORTH LIME COFFEE & DONUTS
01.2019 - 01.2021
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Marketing Team Lead

NORTH LIME COFFEE & DONUTS
01.2018 - 01.2021
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created customized marketing materials to increase product awareness.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Collaborated with team members to develop creative campaigns for social media platforms.

Shift Manager

NORTH LIME COFFEE & DONUTS
01.2017 - 01.2019
  • Strategically orchestrated daily operational tasks and delegated responsibilities
  • Advised the store manager on enhancements related to quality, service practices, operational protocols, and working conditions.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.

Barista/Donut Engineer

NORTH LIME COFFEE & DONUTS
01.2016 - 01.2017
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

MBA -

University of Louisville
Louisville, KY
05.2024

Bachelor of Arts, Arts Administration -

University of Kentucky
Lexington, KY
12.2016

Skills

  • Process Improvement
  • Business Development
  • Teamwork and Collaboration
  • Task Delegation
  • Fiscal Management
  • Revenue Forecasting

Software

Microsoft Office

Adobe Photoshop

Adobe Lightroom

Adobe Illustrator

Adobe Indesign

SPSS

SAS

Microsoft SQL Studio

Certification

Microsoft Excel Associate Certificate

Timeline

Chief Operations Officer

NORTH LIME COFFEE & DONUTS
01.2021 - Current

Store Manager

NORTH LIME COFFEE & DONUTS
01.2019 - 01.2021

Marketing Team Lead

NORTH LIME COFFEE & DONUTS
01.2018 - 01.2021

Shift Manager

NORTH LIME COFFEE & DONUTS
01.2017 - 01.2019

Barista/Donut Engineer

NORTH LIME COFFEE & DONUTS
01.2016 - 01.2017

MBA -

University of Louisville

Bachelor of Arts, Arts Administration -

University of Kentucky

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Kristen Southworth