Kristen Sparrow
Cumming,United States
Summary
Accomplished HRIS and Payroll Manager with a proven track record at the City Of Roswell, bringing a blend of technical proficiency and exceptional communication skills while enhancing operational efficiency through ERP implementation and change management. Skilled in process enhancement, adept at fostering stakeholder engagement, and facilitating collaboration with cross-functional teams. Demonstrates exceptional training development and vendor management capabilities, significantly improving payroll accuracy and system integration.
Overview
6
6
years of professional experience
Work History
HRIS and Payroll Manager
City Of Roswell
02.2024 - Current
- Streamlined payroll and HR processes by implementing an HRIS system, resulting in reduced processing time, integrated systems, and manual processes.
- Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
- Investigated and corrected technical issues during implementation, working closely with IT teams to resolve problems quickly and minimize downtime for employees involved in specific scenarios encountered.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Processed bi-weekly and monthly payroll for over 1000 employees, and addressed retroactive pay adjustments, garnishments, overtime calculations, quarterly payments, and deductions proactively.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Developed and implemented HR and Payroll procedural training documentation.
HR and Benefits Coordinator
City Of Roswell
02.2022 - 02.2024
- Assisted the Payroll Manager by processing payroll accurately and efficiently, with meticulous attention to detail and thorough data verification using Munis.
- Implemented open enrollment software to streamline benefits processes for employees, improve administrative process for increased accuracy, and reduce manual maintenance.
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Coordinated open enrollment events to educate employees on benefit options and the new enrollment system, and encourage informed decision-making.
- Facilitated new hire orientations and employee communications initiatives, providing comprehensive information on company-sponsored benefit programs to improve understanding of benefits packages.
- Assisted in the successful upgrade of payroll systems during a company-wide software upgrade without disruption to operations.
- Was an integral part of the research, evaluation, and selection a new benefit broker, retirement vendor platform, and HRIS system through the procurement process.
Administrative Specialist II
City Of Roswell
12.2019 - 02.2022
- Streamlined timekeeping procedures through the selection and implementation of an time and attendance software to accurately track employee hours worked for more accurate and efficient payroll processing.
- Served as a subject matter expert for both employees and leadership during and after the implementation process, providing guidance, clarification, and maintenance when needed.
- Verified and submitted timekeeping information for accurate and efficient payroll processing for 450 employees.
- Developed and implemented systems training materials for employees and managers, along with standard operating procedures to facilitate interdepartmental cross-training.
- Processed check requests and requisitions for vendors accurately and timely with Munis.
Lead Consultant
FedEx Office
07.2019 - 11.2019
- Directed personnel training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Facilitated knowledge sharing among team members to build a collaborative work environment that fostered innovation and creativity.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
Sales Consultant
FedEx Office
06.2018 - 06.2019
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Consulted with customers in the shipping area to determine the best shipping and packing solutions to meet their needs.
- Created and completed job orders while determining quantity, stock specifications, colors and special printing instructions and producing high quality finished printed material in a timely and efficient manner.
Education
Payroll Fundamentals Certificate Program -
Kennesaw State University
Kennesaw, GA07.2024
Bachelor of Arts - Music Performance
Kennesaw State University
Kennesaw, GA07.2016
Skills
- Bi-Weekly and Monthly Payroll Processing
- ERP and System Implementation
- Change Management
- Payroll Auditing
- Process Development and Enhancement
- Requirements Analysis
- Process Documentation
- Training Development and Management
- Compliance Assessment
- Vendor Management and Outreach
Timeline
HRIS and Payroll Manager
City Of Roswell
02.2024 - Current
HR and Benefits Coordinator
City Of Roswell
02.2022 - 02.2024
Administrative Specialist II
City Of Roswell
12.2019 - 02.2022
Lead Consultant
FedEx Office
07.2019 - 11.2019
Sales Consultant
FedEx Office
06.2018 - 06.2019
Payroll Fundamentals Certificate Program -
Kennesaw State University
Bachelor of Arts - Music Performance
Kennesaw State University
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