Kristen Spence
Bakersfield,CA
Summary
Highly motivated and organized professional with proven success contributing to productive administrative operations and supporting overall business objectives. Track record of effectively assisting management and facilitating office operations, including scheduling meetings and conference calls, managing correspondence, and collaborating with team members. Demonstrated ability to successfully assist customers by phone and in person, ensuring positive relationships through quality service. Strong organizational skills; excelling at accurately managing records, conducting research, generating reports, and preparing financial statements and correspondence. Talent for multitasking and prioritizing competing responsibilities to maximize efficiency and meet operational needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrator
PENINSULA CONCRETE PUMPS
San Carlos, CA
05.2013 - 08.2013
- Maintained workflows of the operation by performing clerical duties such as answering phones and routing calls, maintaining files and filing, photocopying, faxing, maintaining simple spreadsheets, managing small projects, answering and responding to emails, scheduling meetings and appointments, handling AR/AP, writing sales orders, scheduling pick-ups (product shipments and coordinating delivery of concrete pumps) , maintaining programs by using utilities that optimize the processing environment on our computer network (backing up files and updating computer programs).
- Ordered and distributed office supplies while adhering to a fixed office budget.
Accounts Administrator/ Accounts Receivable Assi
ROCKET COFFEE & REFRESHMENTS
San Carlos, CA
03.2013 - 05.2013
- Presented managerial support to the CFO in all features of financial management.
- Jointly with the.
- CFO, formed a small team which is accountable for the supply of competent and efficient maintenance of financial arrangements and reporting.
- Other duties included backup of financial administration (sales ledgers, purchase daybook, petty cash, and banking and reporting).
- As well as enhancing the customer service department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments by resolving complaints, investigating issues, and composing responses.
- Also, assisted in the implementation of new software, Vendseys which tracked new customers, sales orders, purchase orders, invoices, inventory, and vending machine production (cash, order history, and restocking).
- Responsibilities also included logistics (assigning truck routes, delivery schedules, and creating pick sheets for drivers).
Administrative Assistant
THE PLUS GROUP Assignment INTERTEK
Menlo Park, CA
01.2013 - 03.2013
- Delivered friendly, efficient customer service and created a warm and welcoming atmosphere for all guests, with the key aim of retaining and attracting new customers.
- Provided quality support service to office staff members by answering telephones, screening and directing calls, taking and relaying messages, providing information to callers, greeting visitors entering the office, and directing persons to correct destination.
- Ensured knowledge of staff movements in and out of the office.
- Also provided general administrative and clerical support (editing spreadsheets and editing statistical reports).
- Managed office supplies, vendors, organization and upkeep.
Receptionist/ Administrative Assistant
CAPCOM Assignment CAPCOM
San Mateo, CA
08.2012 - 12.2012
- Provided quality support service to office staff by answering telephones, screening and directing calls, taking and relaying messages, providing information to callers, greeting visitors, and directing persons to correct destination, dealt with queries from the public and customers.
- Ensured knowledge of staff movements in and out of the building.
- Also, provided general administrative and clerical support such as
Administrative Assistant
New England Financial
Foster City, CA
06.2012 - 08.2012
- Maintained workflows for an executive team, including conducting in-depth research and preparing statistical reports as well as responding to information requests.
- Maintained schedules, organized meetings and conference calls.
- Prepared invoices, financial statements, correspondence, and memos.
- Processed and distributed incoming mail, faxes, and e-mails.
- Assist with the implementation of marketing programs including researching prospective clients and sending out marketing communications.
- Provided administrative support for the Insurance, Group Benefits, and Investment departments, as required, as well as answering phones and directing incoming calls to the appropriate person.
- Assistance with filling out Life Insurance Policy paperwork and scheduling health exams as needed.
- Maintained organized records and reports.
- Filed client statements and correspondence.
Executive Assistant
THE HORSE PARK AT WOODSIDE
Woodside, CA
08.2011 - 02.2012
- Supported the Executive Director of Operations in conducting in-depth research and preparing statistical reports as well as responding to information requests.
- Greeted visitors and directed to appropriate staff.
- Maintained schedules, organized meetings, events, and conference calls.
- Trained and supervised clerical staff.
- Prepared invoices, financial statements, correspondence, and memos.
- Processed and distributed incoming mail, faxes, and e-mail.
- Organized records and reports.
- Interacted with clients, park donors, and venders.
Office Assistant
CARLMONT HIGH SCHOOL
Belmont, CA
01.2002 - 06.2004
- Answered phones and transferred calls; took detailed messages for unavailable parties.
- Greeted students and visitors, directing to appropriate staff.
- Scanned and copied documents and maintained filing and storage systems.
- Processed and distributed mail.
- Managed databases and contact lists.
- Tracked and purchased office supplies.
Volunteer
NATIONAL CENTER OF EQUINE FACILITATED THERAPY
Woodside, CA
09.1998 - 09.2000
- NCEFT provides therapeutic programs year-round to children and adults that utilize the movement of highly trained horses to provide beneficial physical and occupational therapy.
- Demonstrated horse experience and became accustomed to NCEFT's equine procedures.
- Learned, followed safety protocols and instructions to maximize the therapeutic benefits of each session.
Summer Camp Counselor
SPRINGDOWN EQUESTRIAN CENTER
Portola Valley, CA
06.1998 - 09.2002
- Assisted horseback riding instructor in developing horseback riding curriculum to provide campers with a fun and exciting, yet educational experience.
- Assisted with other camp activities and provided leadership and supervision during all programs and activities.
- Assisted horseback riding instructor in teaching other staff members proper procedures and expectations for helping with horseback riding activities.
- Kept all equipment and facilities clean, safe and in working order.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF MONTANA-WESTERN
2014
Associates of Science - Equine Science
UNIVERSITY OF MONTANA-WESTERN
2014
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure
- Accounting familiarity
- Invoice processing
- Spreadsheet management
- Report analysis
- Filing and data archiving
- Administrative support specialist
Certification
Certified in CPR and First Aid
Timeline
Administrator
PENINSULA CONCRETE PUMPS
05.2013 - 08.2013
Accounts Administrator/ Accounts Receivable Assi
ROCKET COFFEE & REFRESHMENTS
03.2013 - 05.2013
Administrative Assistant
THE PLUS GROUP Assignment INTERTEK
01.2013 - 03.2013
Receptionist/ Administrative Assistant
CAPCOM Assignment CAPCOM
08.2012 - 12.2012
Administrative Assistant
New England Financial
06.2012 - 08.2012
Executive Assistant
THE HORSE PARK AT WOODSIDE
08.2011 - 02.2012
Office Assistant
CARLMONT HIGH SCHOOL
01.2002 - 06.2004
Volunteer
NATIONAL CENTER OF EQUINE FACILITATED THERAPY
09.1998 - 09.2000
Summer Camp Counselor
SPRINGDOWN EQUESTRIAN CENTER
06.1998 - 09.2002
Bachelor of Science - Business Administration
UNIVERSITY OF MONTANA-WESTERN
Associates of Science - Equine Science
UNIVERSITY OF MONTANA-WESTERN