Kristen Steichen
Wichita,KS
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environments.
Overview
18
18
years of professional experience
Work History
Hotel Manager
American Cruise Lines
12.2022 - 04.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Kept each department operating within the budget set for it.
General Manager, Director of Sales
Aimbridge Hospitality
06.2018 - 01.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager, Director of Sales
Midcontinent Hospitality
06.2016 - 05.2018
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Led employee evaluations with constructive feedback to boost performance.
- Trained employees on duties, policies and procedures.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
Office Manager, Land Tech
Wake Energy LLC
03.2014 - 05.2016
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Prepared reports and documents, records management, bookkeeping; all pertinent information of potential land prospects while verifying title and due diligence of plots in Oklahoma.
Shift Manager, Bar Manager
On The Border
12.2004 - 02.2014
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
Skills
- Customer Service Management
- Team Leadership
- Decision Making
- Employee Motivation
- Staff Development
- Budget Control
- Business Leadership
- Revenue Forecasting
Timeline
Hotel Manager
American Cruise Lines
12.2022 - 04.2023
General Manager, Director of Sales
Aimbridge Hospitality
06.2018 - 01.2021
General Manager, Director of Sales
Midcontinent Hospitality
06.2016 - 05.2018
Office Manager, Land Tech
Wake Energy LLC
03.2014 - 05.2016
Shift Manager, Bar Manager
On The Border
12.2004 - 02.2014
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