Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen St Laurent

Davenport,FL

Summary

Communications professional with extensive experience at Universal Orlando Resort, specializing in project management and data analysis. Successfully implemented strategies that improved response times and increased team productivity. Skilled in training development and cross-department coordination, driving effective communication initiatives that enhance collaboration.

Overview

6
6
years of professional experience

Work History

Written & Senior Coordinator, Guest Communications

Universal Orlando Resort
Orlando, FL
08.2022 - Current
  • Handled guest communications and resolved escalated feedback to uphold service excellence and brand standards
  • Directed communication efforts across guest service teams to ensure consistency and seamless collaboration
  • Implemented tools and feedback systems that enhanced team responsiveness and guest satisfaction
  • Designed and led training on guest-facing communication to elevate service quality
  • Audited internal and external messaging to maintain compliance with company regulations and brand voice
  • Led team meetings to coordinate guest service strategies and address communication challenges proactively

Guest Communications Coordinator/Written Trainer

Universal Orlando Resort
Orlando, FL
05.2022 - Current
  • Documented feedback for over 100 cases daily to inform internal development initiatives.
  • Analyzed customer feedback data to enhance messaging strategies.
  • Implemented incentives for Written Coordinators, significantly reducing email response times.
  • Produced reports tracking progress toward key communication objectives.
  • Edited and proofread written materials to ensure clarity and accuracy.
  • Trained Written Coordinators on best practices, improving departmental efficiency.

Housekeeping Coordinator - Old Key West Resort

The Walt Disney Company
Lake Buena Vista, FL
12.2021 - 09.2022
  • Provided guidance and support to housekeeping staff in executing duties effectively.
  • Addressed guest needs by managing scheduling modifications with front desk personnel.
  • Inspected guest rooms for cleanliness before check-in to maintain high-quality standards.
  • Ensured adherence to health and safety regulations during cleaning operations.
  • Responded promptly to emergencies, addressing spills and messes requiring immediate resolution.

Lead Dispatcher/Warranty Processor

Greens Energy Services
Orlando, FL
01.2019 - 12.2021
  • Oversaw processing of warranty parts claims, achieving average monthly reimbursements of $30,000.
  • Managed daily workloads and scheduled routes for over 20 technicians handling 60 service calls.
  • Analyzed GPS data to optimize routes and enhance operational efficiency.
  • Maintained detailed review of dispatch board to ensure task completion by end of day.
  • Resolved scheduling conflicts between drivers and customers to improve service delivery.

Education

Bachelor of Science - Social Work

Florida Atlantic University
Boca Raton, FL
01.2016

Skills

  • Project management and data analysis
  • Report writing and communication strategy
  • Training development and team collaboration
  • Crisis management and problem solving
  • Cross-department coordination
  • Corporate and internal communications

Timeline

Written & Senior Coordinator, Guest Communications

Universal Orlando Resort
08.2022 - Current

Guest Communications Coordinator/Written Trainer

Universal Orlando Resort
05.2022 - Current

Housekeeping Coordinator - Old Key West Resort

The Walt Disney Company
12.2021 - 09.2022

Lead Dispatcher/Warranty Processor

Greens Energy Services
01.2019 - 12.2021

Bachelor of Science - Social Work

Florida Atlantic University

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