Summary
Overview
Work History
Education
Skills
STRENGTHS
Timeline
Generic

KRISTEN STUBBEN

Spanaway

Summary

Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

9
9
years of professional experience

Work History

Real Estate Agent

Better Properties
01.2018 - Current
  • Provide exemplary customer service
  • Solved any issues that may have come up within the transactions.
  • Meet with clients daily to learn more about their needs and wants from an agent
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.

Customer Service Representative and Scheduler

SonoBello-Customer Service Center
08.2020 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Accounts Receivable Clerk/Receptionist Administrator

Harnish Group
04.2016 - 01.2018
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

Education

Associates Degree -

Pierce College
01.2015

High School - undefined

Orting High School
01.2012

Western Governors University
Salt Lake City, UT

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Administrative support
  • Tech-Savvy
  • Calendaring and scheduling
  • Process scheduling
  • Surgical scheduling
  • Appointment scheduling systems
  • Collections
  • Invoice processing
  • Time management
  • Payment posting

STRENGTHS

Applied skills to work effectively in a fast paced environment, including extensive experience in successful multi-tasking, excellent organization and follow through. Demonstrate the ability to provide high level of customer service and clear communication, as well as valuable work ethics.

Timeline

Customer Service Representative and Scheduler

SonoBello-Customer Service Center
08.2020 - 10.2022

Real Estate Agent

Better Properties
01.2018 - Current

Accounts Receivable Clerk/Receptionist Administrator

Harnish Group
04.2016 - 01.2018

High School - undefined

Orting High School

Associates Degree -

Pierce College

Western Governors University

Similar Profiles

  • CEDRIC N. FIERCE

    CEDRIC N. FIERCECEDRIC N. FIERCE

    Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.Independent Contractor/Associate Sales Consultant at FSN Properties, LLC. & SMMF Properties, LLC.

  • Jenna Utley

    Jenna UtleyJenna Utley

    Real Estate Consultant at Coastal Properties Group|Forbes Global PropertiesReal Estate Consultant at Coastal Properties Group|Forbes Global Properties

  • Samantha Powell

    Samantha PowellSamantha Powell

    Marketing Coordinator at Coastal Properties Group Forbes Global PropertiesMarketing Coordinator at Coastal Properties Group Forbes Global Properties

  • Rico Santos

    Rico SantosRico Santos

    Mobile Facility Technician at United States Marine CorpsMobile Facility Technician at United States Marine Corps

  • Kimberly J. Applebee

    Kimberly J. ApplebeeKimberly J. Applebee

    Interim CNO -Behavioral Health Network at MULTICARE BEHAVIORAL HEALTHInterim CNO -Behavioral Health Network at MULTICARE BEHAVIORAL HEALTH

CREATE PROFILE