Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
KRISTEN STUMP

KRISTEN STUMP

Mulberry

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Summary

With over nine years of experience as an Administrative Assistant, I bring a strong background in customer service, organization, and team collaboration. I am highly proficient in Microsoft Office Suite -including Excel, Outlook, Teams-and skilled in calendar management and office coordination. I am detail-oriented and highly organized. In my role, I prioritize creating a welcoming and supportive environment where every client feels heard and valued. I'm empathetic, compassionate, and bring a consistently positive attitude to every interaction. My passion lies in making a meaningful impact-whether through everyday tasks or by going the extra mile to help someone in need. I have completed training in HIPAA compliance and de-escalation techniques, equipping me with the skills to handle sensitive situations with professionalism, discretion, and care. I'm also a dedicated team player who loves learning new skills and contributing to a mission-driven environment.

Overview

9
9
years of professional experience
1993
1993
years of post-secondary education

Work History

Support Specialist III

Tri-County Human Services
Lakeland, Florida
05.2022 - 02.2025
  • Responded to inquiries from clients or customers in a timely manner via phone or email
  • Provided support to other departments as needed by assisting on various projects, adapting to shifting priorities and team needs
  • Managed confidential employee files ensuring compliance with data protection regulations
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously without compromising quality
  • Supported clients by addressing their individual needs, fostering stability, and building trust-based relationships to ensure comprehensive, ongoing support

Office Administrator

Five Star Cleaning Company
Lakeland
11.2015 - 04.2022
  • Managed daily office operations
  • Supported management with any needs
  • Processed invoices
  • Acted as a liaison between departments, ensuring smooth internal communication and timely task completion.

Education

Business Administration - Associate's degree

Polk State College
Lakeland, FL

Lakeland Senior High School
Lakeland, FL

Skills

  • Time management
  • Writing skills
  • Supervising experience
  • Attention to detail
  • Support services
  • Data collection
  • Customer service
  • Problem-solving aptitude
  • Multitasking capacity
  • Adaptability and flexibility
  • Professional demeanor
  • Documentation and reporting
  • Client communication
  • Escalation handling
  • Data entry

Personal Information

  • Authorized To Work: US for any employer

Timeline

Support Specialist III

Tri-County Human Services
05.2022 - 02.2025

Office Administrator

Five Star Cleaning Company
11.2015 - 04.2022

Business Administration - Associate's degree

Polk State College

Lakeland Senior High School