Summary
Overview
Work History
Skills
Education
Certification
References
Hi, I’m

Kristen Stump

Mulberry,FL
Kristen Stump

Summary

Eager to embrace new challenges and expand skill set, thrives in collaborative environments with positive and outgoing attitude. Committed to exceeding expectations for employers, teammates, and clients, dedication to continuous learning and growth drives excellence in every role. Authorized to work in US for any employer, willing to relocate to contribute to dynamic team.

Overview

21
years of professional experience
1
Certification

Work History

Tri-County Human Services

Support Specialist III
05.2022 - 02.2025

Job overview

  • Greeted and welcomed visitors, providing excellent customer service and creating a positive first impression
  • Managed incoming calls, directing them to the appropriate departments or individuals
  • Scheduled appointments and maintained calendars for multiple staff members
  • Assisted with administrative tasks such as filing, data entry, and document preparation
  • Maintained office supplies inventory by checking stock levels and placing orders when necessary
  • Handled incoming and outgoing mail, including sorting, distributing, and preparing packages for shipment
  • Responded to inquiries from clients or customers in a timely manner via phone or email
  • Provided support to other departments as needed by assisting with various projects or tasks
  • Ensured the reception area was clean and organized at all times to create a professional environment
  • Served as a point of contact between clients/customers/vendors/staff members resolving any issues promptly
  • Mentor clients during front desk forms as a trained peer specialist to give them hope and let them know they are valued
  • Trained new front desk assistants on office procedures resulting in improved consistency of service delivery
  • Managed confidential employee files ensuring compliance with data protection regulations
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously without compromising quality or accuracy.
  • Provided comprehensive case management services to diverse clients, ensuring access to essential resources such as housing, employment, healthcare, and social support programs
  • Assessed client needs and developed individualized service plans to support stability and self-sufficiency
  • Collaborated with community organizations to secure appropriate referrals and services
  • Maintained detailed documentation and tracked client progress through case management systems
  • Proficient in Microsoft Word, Excel, Teams and Outlook.

Watson Clinic

Medical Assistant
05.2004 - 03.2010

Job overview

  • Checked patients vitals(blood pressure, pulse, temp, weight, height). Checked patients in for doctor, asked questions(medication, allergies, and other age appropriate questions). Gave immunizations, and gave treatments as needed (breathing treatments). Triaged patients over the phone.

CVS Health

Shift Supervisor
09.2011 - 11.2015

Job overview

  • Customer service, directing and helping employees with any needs or questions they may have. Purchase products for the store weekly, stocking, making deposits, counting money drawers, helping in pharmacy as needed.

Five Star Cleaning Company

Office Administrator
11.2015 - 04.2022

Job overview

  • Answered phones
  • Invoices
  • Filing
  • Timesheets
  • Faxing
  • Updated employee addresses, phone numbers as well as client information
  • Made deposits
  • Opened and sorted mail.

Skills

  • Microsoft Teams
  • Microsoft Outlook
  • Word
  • Excel
  • Data Entry
  • Data Collection
  • Spread Sheets
  • Balance sheet reconciliation
  • Account Reconciliation
  • Order fulfillment
  • Management
  • Front desk training
  • Multi-line phone system
  • Customer Service
  • Peer support specialist (3 years)
  • Behavioral Health
  • Medical Office Experience
  • Medical terminology
  • HIPPA certificate

Education

Florida Career Institute
Lakeland, FL

Certificate Of Technical Studies from Medical Assisting
04.2004

Polk State College
Lakeland, FL

Associate Of Business Administration from Business Administration
04.1995

Lakeland Senior High School
Lakeland, FL

High school diploma from Gender Studies
04.1992

Certification

  • First Aid Certification/AED
  • Driver's License
  • CPR Certification

References

  • Savanna Garcia

Supervisor

Tri-County Human Services

sgarcia@tchsonline.org

(321)271-1024

  • Lisa Ann Marra

Co worker/friend
Polk for Recovery
(863)712-0729

  • Susan Fenich

Licensed Therapist/Co worker
Tri-County Human
sfenich@tchsonline.org
(863)221-9494

  • Collette Armbruster

Online Prayer Team Lead/Friend
Church for the One
(813)719-0459

Work Type

Full Time

Work Location

On-SiteHybrid

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